Customer Service Representative

4 weeks ago


Slave Lake, Canada Canadian Tire Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Canadian Tire. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Develop and implement effective communication strategies to engage with customers and promote our services.
  • Produce high-quality informational materials to increase awareness of our services and drive customer engagement.
  • Act as a spokesperson for our organization, representing our brand and values in a professional and courteous manner.
  • Advise clients on advertising and sales promotion strategies to drive business growth.
  • Answer written and oral inquiries from customers, providing accurate and timely information to meet their needs.
  • Address customer complaints and concerns in a professional and empathetic manner, ensuring their issues are resolved promptly and to their satisfaction.
  • Maintain accurate records and statistics to track customer interactions and service delivery.
  • Order office supplies and maintain inventory to ensure a smooth and efficient operation.
  • Receive and log customer complaints and feedback, using this information to improve our services and drive customer satisfaction.
  • Explain procedures, risks, and benefits to clients in a clear and concise manner, ensuring they understand our services and policies.
Requirements
  • Secondary (high) school graduation certificate.
  • Will train.
  • Ability to work in a fast-paced environment and under pressure.
  • Excellent oral and written communication skills.
  • Ability to multitask and prioritize tasks effectively.
  • Reliability and punctuality.
Working Conditions

This is a permanent, full-time position with a 30-35 hour workweek. Relocation costs will be covered by the employer, and we are willing to relocate the right candidate. Public transportation is available, and the work environment is fast-paced with a focus on customer service.



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