Elevator Support Professional

2 weeks ago


Surrey, British Columbia, Canada Garaventa Lift Full time
Job Description:

We are seeking a skilled Elevator Support Professional to join our Technical Support team at Garaventa Lift.

About the Role:
  • As a key member of our team, you will provide exceptional customer service and technical support to international clients.
  • You will be responsible for troubleshooting and resolving complex issues related to our lifts, including mechanical systems, electrical controls, and hydraulics.
  • We offer comprehensive training to enhance your knowledge and skills, ensuring you have the expertise to deliver high-quality support.
  • The role involves working in a fast-paced environment, communicating with customers via email, phone, and in-person meetings (with ability to travel).
  • Your duties will include Tier 1, Tier 2, and Tier 3 troubleshooting, gathering technical information, processing parts orders, and adjudicating warranty claims.
Key Responsibilities:
  • Communicate effectively with customers to identify and resolve technical issues.
  • Use schematics, wiring diagrams, and sequence of operations to determine faults and develop resolutions.
  • Liaise with engineers, product managers, and other subject matter experts to execute resolutions.
  • Gather technical information from manuals/drawings and transmit to customers.
  • Process parts orders, identify correct parts for field repair or replacement, and parts lookup.
  • Adjudicate warranty claims and identify quality issues/defect patterns.
  • Assist in creating and distributing technical/product bulletins.
Requirements:
  • Elevator Mechanic, Electrician, or Mechanic preferred; equivalent field experience accepted.
  • Fluent in English (additional languages beneficial). Excellent written communication and clear, concise verbal communication.
  • Exceptional customer service skills. Ability to work with minimal supervision. Goal-oriented and team-focused.
Benefits:
  • Employer Paid Benefits Program
  • Extended Dental
  • Extended Medical
  • RRSP Program

This is a full-time position with shifts distributed during department operating hours (6 am to 4:30 pm Pacific Time).



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