Elevator Support Specialist

2 weeks ago

Surrey, British Columbia, Canada Garaventa Lift Full time

About Garaventa Lift



We believe in guaranteeing accessibility and mobility to everyone. Since our inception, we have been passionately dedicated to making it a reality.



With roots dating back to 1928 in the Swiss Alps, where Karl Garaventa built his first cable car, we have grown into a global leader with a strong presence worldwide.



The Garaventa Lift Group is now a prominent reality in America, Asia, Europe, and Oceania, standing for reliability, security, and innovation of accessibility products to create an accessible world.



Job Description: Elevator Support Administrator

This is a full-time position that requires fast-paced customer contact, where international customers receive installation, maintenance, troubleshooting, and parts advice.



Practical knowledge of mechanical systems, electrical controls, or complex machinery is an asset.



Main Responsibilities:


  • Reporting to the Technical Support Manager, the coordinator provides support to Garaventa Lift dealers, Technical Support staff, and internal customers.
  • The coordinator is the first point of contact for incoming technical and parts calls, triaging and distributing workflow based on customer's needs and requests.
  • Distributes workflow from the Technical Support inboxes.
  • Maintains customer contact in the Garaventa Lift database in accordance with the Garaventa Lift Technical Support processes.
  • Gathers technical information from manuals/drawings and transmits to customers.
  • Processes parts orders, identifies parts for field repair or replacement, and parts look up.
  • Follows up and expedites outstanding customer concerns and customer orders.
  • Follows up on pending files.
  • Processes warranty documentation and claims.
  • Processes RMA documentation requests and returns.
  • Communicates with customers via email, telephone, and text.


Required Skills and Qualifications:


  • Fluent in English, with excellent written and verbal communication skills.
  • Must be detail-oriented, highly organized, and time-efficient.
  • Proficient with Microsoft Office products.
  • Knowledge of ERP and ticket systems an asset.
  • Exceptional customer service and interpersonal skills.
  • Type 40 wpm.


Compensation and Benefits

The compensation package is based on experience and contribution to our team.



We offer an excellent benefit package and are an equal opportunity employer.



The position is full-time with shifts distributed during the department operating hours of 6 am to 5 pm Pacific Time.



Estimated Salary Range: $55,000 - $65,000 per year

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