IT Support Professional

2 weeks ago


Surrey, British Columbia, Canada TECHMATE TRADERS Full time
Job Title: IT Support Professional

We are seeking a skilled IT Support Professional to join our team at TechMate Traders. This role is perfect for individuals who are passionate about providing exceptional technical support and have a keen eye for detail.

About the Role:
  • This is a full-time position, with 36 hours of work per week.
  • The successful candidate will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.
Key Responsibilities:
  1. Technical Support: Provide expert-level technical support to clients via phone, email, or chat, ensuring that their issues are resolved quickly and efficiently.
  2. Troubleshooting: Troubleshoot complex technical issues, identifying root causes and implementing effective solutions.
  3. Client Communication: Communicate effectively with clients, both verbally and in writing, to ensure that their needs are met and expectations are exceeded.
Requirements:
  • Education: A Secondary (high) school graduation certificate or equivalent experience.
  • Experience: Previous experience in a similar role is an asset, but not required.
  • Computer and Technology Knowledge: Proficiency in Android, iOS, device drivers, networking software, networking security, internet, desktop applications, file management software, multimedia software, word processing software, presentation software, communication software, Mac OS, MS Office, MS Windows, and spreadsheet skills.
Work Environment:

The ideal candidate will thrive in a fast-paced environment, working under pressure and handling repetitive tasks while maintaining attention to detail.

Personal Suitability:
  • Accuracy: Possess excellent accuracy and attention to detail.
  • Client Focus: Demonstrate a strong client-focused approach.
  • Efficient Interpersonal Skills: Display efficient interpersonal skills, including excellent oral communication.
  • Organized: Be highly organized and able to multitask effectively.
  • Honesty: Maintain the highest level of honesty and integrity in all interactions.
Compensation:

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience.



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