Hotel Operations Manager

1 month ago


Edmonton, Alberta, Canada The Crescent Hotels Group Full time
Description

The Crescent Hotels Group is seeking a seasoned General Manager to lead our esteemed property, The Matrix Hotel Edmonton. As a key member of our team, you will be responsible for creating and maintaining a customer-driven hotel with a vision that inspires our associates to excel.

This leadership role involves overseeing the quality process to ensure customer satisfaction through consistent delivery of both product quality and service in accordance with our hotel's profitability goals.

Key Responsibilities:
  • Perform administrative duties, including reading and writing reports, dictating memorandums, and communicating with guests, managers, corporate office, local associations, and other stakeholders.
  • Recommend performance evaluations, resolve problems, provide open communication, and approve discipline and terminations.
  • Participate in community affairs and maintain a positive public image for The Crescent Hotels Group and the hotel.
  • Communicate effectively with staff to provide clear direction and ensure seamless operations.
  • Travel to attend corporate meetings, sales trips, and serve on committees such as Research, Development, and Standards.
  • Handle associate issues in conjunction with Human Resources, adhering to Crescent policies.
  • Demonstrate a strong desire to continuously improve and help others improve.
  • Minimum 3-5 years of experience as a hotel General Manager or equivalent experience.
  • Experience and knowledge of project management and lease management.
  • Enjoy exclusive discounts with Crescent managed properties in North America for you and your family members.


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