National Property Claims Adjuster

4 weeks ago

Calgary, Alberta, Canada Aviva Full time

At Aviva, we're looking for a skilled Claims Adjuster to join our Property team. As a Claims Adjuster, you'll be responsible for investigating and negotiating property claims in accordance with Aviva's claim procedures and guidelines.

Key responsibilities include:

  • Supporting our claims customer demand through a call-center environment
  • Investigating and negotiating property claims in accordance with Aviva's claim procedures and guidelines
  • Confirming coverage and compiling FNOL information for incoming claims
  • Reviewing and compiling facts, policy, and technical reports, analyzing estimates, and negotiating/settling claims accordingly
  • Effectively advising and counseling customers on claim status, providing prompt and exemplary customer service
  • Ensuring all correspondence is completed in a time-efficient/effective manner, including the creation of Critical Path, Proof of Loss, and reservation of rights letters
  • Recognizing questionable claims, subrogation, and risk opportunities
  • Reviewing case law to determine liability

Requirements include:

  • 1-3 years claims insurance experience or insurance call center or customer service experience in any industry
  • Ability to work in a fast-paced environment to support customer demand
  • Strong customer service background
  • Excellent computer skills and organizational skills
  • Excellent oral and written communication skills
  • Bilingualism in English and French (is not a must but a big asset)
  • Knowledge of Cantonese, Mandarin, Korean & Punjabi (not a requirement but a big asset)
  • Licenses for claims adjusting in any provinces (not a requirement but a big asset)

Aviva offers a comprehensive rewards package, including a competitive base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. We also offer exceptional career development opportunities and support your professional development education.

This role will be hybrid, allowing you to work from home and in the office, with flexibility to work some Saturdays if needed.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged.

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