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Technical Support Specialist

2 months ago

Calgary, Alberta, Canada Systematic Squad Inc. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Systematic Squad Inc. as a User Experience Resolution Expert. This role involves providing expert-level technical support to users, ensuring seamless resolution of issues and delivering exceptional customer experiences.

Key Responsibilities
  • Research and implement solutions to user queries, utilizing technical manuals and other resources.
  • Provide comprehensive training and guidance to users, addressing identified difficulties and improving overall user experience.
  • Develop and maintain a comprehensive problems and solutions log, facilitating knowledge sharing among technical support analysts.
  • Supervise a team of technical support workers, ensuring efficient workflow and high-quality service delivery.
  • Offer business systems, network, and Internet support to users, resolving technical difficulties and enhancing overall system performance.
Requirements
  • Bachelor's degree in a relevant field.
  • 1-2 years of experience in technical support or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure, manage multiple tasks, and meet tight deadlines.
  • Strong attention to detail and organizational skills.
  • Permanent work arrangement, 30-35 hours per week.
  • English language proficiency.