Bistro Operations Manager

2 weeks ago


Penticton, British Columbia, Canada Nature's Fare Markets Full time

Join Nature's Fare Markets

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About Us:

We are a growing, BC-based company committed to being a better company for our customers, our employees, and the planet. Our mission is to provide high-quality organic food made with carefully chosen ingredients.

Job Description:

The Bistro Team Leader is responsible for helping lead the team through living and promoting our five Core Values as well as maintaining the day-to-day operations within the department.

Salary:

$50 per hour, experience dependent.

Responsibilities:

  • Maintains a strong working relationship with the Bistro Manager, ensuring effective communication throughout the day on department priorities.
  • Set priorities and the pace for the day for the rest of the team
  • Coaches team members and helps drives selling and promotion within the department throughout the day
  • Train and promote the standard of Customer Service expected by all bistro employees
  • Assists with creating task lists with the Bistro Manager
  • Facilitates production of in-store prepared items
  • Ensures all staff are up to date with products and ingredients trainings
  • Ensures all department checklists are completed
  • Follows up with staff regarding daily production tasks
  • Assists in training of new team members
  • Provides regular coaching and guidance for bistro employees
  • Adopts and encourages a positive environment
  • Assists with recording and monitor spillage, sending spillage reports on a weekly basis, as needed

Requirements:

  • A passion for organic food and natural medicine and love of the retail and grocery industry
  • Strong, effective leadership abilities
  • Excellent communication skills
  • Outstanding interpersonal and customer service skills and the ability to set the standards for customer service in the Bistro department
  • Strong problem solving, and decision-making skills
  • An eye for merchandising and the ability to assist in managing inventory
  • High energy with the ability to work in a fast-paced environment
  • Ability and desire to lead by example and create a positive, supportive working environment
  • Desire to support the Bistro Manager by actively working to meet standards of operations
  • Desire to motivate and train team members
  • Minimum of 2 years' experience in a supervisor role
  • Previous food service or restaurant experience considered a strong asset
  • Food Safe Certified
  • Strong organizational skills
  • Strong work ethic
  • Interpersonal skills
  • Effective communicator
  • Ability to work under time constraints
  • Able to delegate and direct the work of others
  • Knowledge of the retail environments
  • Ability to work as part of a team

Benefits:

  • Up to 25% store discount
  • Education allowance
  • Free swag (products, food, clothing + more)
  • Share in some laughs, air high-fives, and fun each day


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