Catering Operations Manager
4 weeks ago
About the Role
The Catering Sous Chef will oversee the procurement, organization, planning, preparation, and direction of all catering events. This role will also perform administrative and financial duties for the catering team, including ordering, resolving discrepancies with suppliers and customers, creating and adhering to budgets for all related costs of the catering operation, and supervising and training all staff within their charge.
Key Responsibilities
- Cook from scratch with local ingredients, continually sourcing and developing new ideas and ways to generate additional profit for the unit.
- Plan and develop menus and recipes for the cafeteria and catering events, incorporating the company's promotional themes and healthy options while encouraging and incorporating creative ideas from employees.
- Establish and implement food preparation schedules for all staff and recipes, creating an efficient and organized process for each dish.
- In coordination with the Executive Chef, plan and develop menus and recipes for catering events that meet the client's needs, incorporating the company's promotional themes and the Healthwise Choices Program.
- Work with clients and customers to meet their needs/requests while staying within budgeted restrictions and adhering to all company practices and policies.
- Establish and implement food preparation schedules for catering events, creating an efficient, safe, and organized process.
- Organize and schedule the logistics for catering events, ensuring all preparation work is completed and events are set-up, delivered, and removed on time.
- Respond to customer and client concerns and requests immediately, resolving any issues that may arise.
- Implement new catering techniques and event planning ideas to provide a higher level of service.
- Coordinate with clients to ensure timely billing and collections for catering events.
- Ensure all staff are adhering to all required safety regulations and procedures while preparing food for catering events.
- Maintain clear lines of communication and understanding between all parties, including the Catering Manager, Executive Chef, District Manager, and catering staff.
- When necessary, provide support to maintaining physical inventories, placing orders, and help receiving and stocking supplies, resolve discrepancies with suppliers, and escalate any and all issues unable to be resolved to the Executive Chef, Catering Manager, or District Manager.
- Participate in the planning, development, and implementation of Catering projects and special events, attending when necessary.
- Ensure the sanitation of the work area and equipment, maintaining a clean working environment.
- Actively seek out and identify additional opportunities for business growth.
- Handle the administrative duties for catering events, including payroll functions, employee management, budgeting, and other duties that may arise during the operation of an event.
- Assist with the hiring of catering staff to ensure a well-balanced, successful team is in place to run events, which can include working with contracting agencies to meet staffing requirements.
- Train and develop staff in proper procedures and best practices while also providing coaching to help staff members reach the next stage in their career development.
- Listens to customers (internal and external) and responds professionally to all questions and concerns, directing concerns to further levels of management as needed.
- Update and maintain the catering website and its offering, promoting the organization and its provided services.
- Remain an ambassador of goodwill, ethics, and great client relations always on behalf of the Company.
- Assist with other unit operations as necessary.
- Other duties as assigned.
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