Pension Benefits Administrator

5 days ago

Toronto, Ontario, Canada OMERS Full time
About the Role

We are seeking a highly skilled Member Experience Specialist to join our team at OMERS. As a key member of our Member Experience Team, you will play a critical role in providing exceptional service to our members, employers, and retirees.

Key Responsibilities
  • Provide timely and accurate support to members, employers, and pensioners on inquiries related to the OMERS Pension Plan(s).
  • Respond to digital communications and initiate transactions for pension administration processes.
  • Develop a deep understanding of the OMERS pension plans to provide accurate and timely support.
  • Provide sound judgment and ensure information is relayed accurately and in a positive and courteous manner.
  • Handle a variety of inquiries, including resolving escalated issues.
  • Analyze data to identify issues and work with the appropriate teams to problem solve.
  • Be flexible to take on additional tasks and assist other teams as required.
  • Maintain productivity standards, service levels, and a high degree of member satisfaction.
Requirements
  • Post-secondary education or accreditation in a business-related field.
  • 2+ years of pension benefit administration/client service or relevant experience is considered an asset.
  • Fluent in French is an asset.
About OMERS

OMERS is a jointly-sponsored pension plan with over 1,000 participating employers and over half a million active, deferred, and retired members. We are committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process.

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