Water Sales and Equipment Specialist
4 days ago
Are you a motivated sales professional looking for a challenging role in customer service and sales?
About the RoleWe are seeking a dynamic Water Sales and Support Consultant to join our team at Trail Appliances Ltd. in Calgary, Alberta.
Job Summary:
The successful candidate will be responsible for handling customer inquiries, visiting homes to test water quality, recommending suitable equipment, and coordinating appointments. This role requires strong communication skills, excellent organizational abilities, and a customer-focused mindset.
Responsibilities:
- Handle incoming sales and support inquiries from customers, including phone calls, emails, web leads, and walk-in customers.
- Visit customer homes to test water quality and recommend appropriate equipment.
- Coordinate with the Mechanical Sales & Service Director to review and book appointments, ensuring they are appropriate and efficiently scheduled.
- Enter orders, delivery, and installation requests promptly and accurately.
- Process customer payments in accordance with company policy.
- Retain backup documentation for important order details, such as water reports, installation notes, and mechanical room photographs.
- Provide accurate specifications, Kinetico checklists, and installation/rough-in information when required.
- Follow up with customers to ensure satisfaction and solicit Google Reviews where appropriate.
- Take ownership of and successfully resolve customer problems and service issues as per policy.
- Assist and attend home shows, sales events, and other special events as needed.
Requirements:
- Prior experience in sales, customer service, or a related field, preferably in a retail environment or similar setting.
- Strong communication skills, both verbal and written, to effectively interact with customers and team members.
- Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Basic computer proficiency and familiarity with CRM systems or willingness to learn.
- Ability to work independently and as part of a team in a dynamic and fast-paced environment.
- Attention to detail and accuracy in completing administrative tasks.
- Knowledge of water treatment systems, equipment, and related products is an asset.
- Ability to learn and understand technical specifications and product features.
- Flexibility to work varying schedules, including weekends and evenings, as required by business needs.
- Physical ability to visit customer homes, perform water tests, and assist with display maintenance.
- Ability to provide a driver's licence and driver abstract.
Benefits:
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus comprehensive benefits, including health and dental insurance, personal care days, statutory holidays off, employee and family assistance program, staff incentives and rewards, and employee discounts.
About Us:
Trail Appliances Ltd. has been a leading independent appliance retailer in Western Canada since 1974. We pride ourselves on unparalleled customer service, competitive pricing, and expert advice. Our family-owned and operated business values respect, integrity, diversity, passion, and laughter, creating a collaborative work culture that sets us apart from our competitors.
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