Senior Cloud Consultant

1 month ago


Kitchener, Ontario, Canada OpenText Full time
Job Title: Senior Cloud Consultant

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Job Summary

We are seeking a skilled and results-driven Electronic Discovery (eDiscovery) Cloud Application Consultant/Developer with a focus on building customized solutions that drive efficiencies, margin, and revenue growth while increasing customer satisfaction and deepening strategic corporate customer relationships.

Key Responsibilities
  • Help conceive and maintain client solutions tailored to the electronic discovery needs of corporate clients, potentially including services and technology.
  • Collaborate with cross-functional teams, including project-management, technical consultants, developers, other enterprise consultants, and senior leadership from the business unit, as well as with key corporate customers.
  • Interact with clients, including email, video, voice, and if needed, on-site visits.
  • Demonstrate technical concepts to individuals with varying degrees of technological skills.
  • Use troubleshooting skills to isolate, diagnose, and resolve technical issues outside of regular technical requests.
  • Design and develop cloud-based eDiscovery applications that address the unique requirements of OpenText and its corporate customers, ensuring seamless integration with existing infrastructure and workflows.
  • Collaborate with cross-functional teams, including IT professionals, project managers, and external teams, such as corporate litigation departments, to ensure alignment and successful outcomes.
  • Develop T-SQL queries and stored procedures to automate specific processes using best practices, including logging, rollbacks, version control, and documentation.
  • Create T-SQL QC procedures for customer sites that ensure data integrity, working with resources from Systems Engineering to integrate into routine monitoring.
  • Reports and SQL DML should be stored in version control and documented.
  • Standardize processes using logging, rollbacks, version control, and documentation.
  • Provide superior client service in demanding, deadline-driven situations, ensuring the delivery of quality work products within established times.
  • Solve complex technical issues, such as system performance troubleshooting, scripting conflicts, search result troubleshooting, and consultation.
  • Identify opportunities for increased operational efficiency and leverage technical skills to create and implement resulting solutions.
  • Conduct thorough testing and quality assurance checks to validate the functionality, performance, and reliability of custom eDiscovery applications.
Requirements
  • Critical analysis and problem-solving skills.
  • Strong understanding of relational databases with 3+ years of MS SQL experience required.
  • Experience with AWS (Amazon Web Services) cloud platform is a plus.
  • Preferred experience with C#, Microsoft Technologies, Jira, and Confluence.
  • Strong understanding of data security, privacy, and compliance standards.
  • Bachelor's Degree from an accredited university, with a technical degree preferred or 5+ years of relevant work experience.
About OpenText

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work.

We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. We raise the bar and strive for excellence in everything we do.



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