Help Desk Specialist

4 weeks ago


Toronto, Ontario, Canada Caregiver Placement Canada Full time

Job Summary:

We are seeking a highly skilled and experienced Technical Support Professional to join our team at Caregiver Placement Canada. As a Technical Support Professional, you will be responsible for providing top-notch technical assistance to our users, resolving their issues in a timely and efficient manner.

About the Role:

This is a permanent position that requires 30 hours of work per week. The ideal candidate will have at least 1 year of experience in a similar role and possess excellent communication and problem-solving skills.

Key Responsibilities:

  • Provide technical support to users via phone, email, or in-person
  • Resolve technical issues related to computer systems, networks, and software
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Participate in the redesign of applications and other software
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents

Required Skills and Qualifications:

  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • Mail server software
  • Communication software
  • Web service design
  • Database software
  • MS Office
  • SQL
  • TCP/IP
  • Wireless networks

Benefits:

  • Health care plan
  • Free parking available
  • Learning/training paid by employer

Salary: $60,000 - $80,000 per year, depending on experience


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