Partner Success Principal, Canada

1 month ago

Old Toronto, Ontario, Canada Via Full time
About the Role

We are seeking a highly skilled and experienced Partner Success Principal to join our team in Canada. As a key member of our success team, you will be responsible for driving the success of our advanced transportation systems in partner cities, acting as the primary point of contact for executive city and agency leadership.

Key Responsibilities
  • Own the success of advanced transportation systems in our partner's cities, acting as the primary point of contact for executive city and agency leadership
  • Act as a trusted advisor and consultant to our partners, helping to convert their ideas and community needs into revenue opportunities for Via
  • Contribute to the strategic decision-making, rigorous project planning, and entrepreneurial approach required to ensure success of Via solutions in a given city
  • Deliver insightful analysis from large quantities of data produced from our platform, helping executives such as Mayors and agency CEOs decipher mobility, demographic, and sustainability trends within their communities
  • Negotiate multi-year and highly complex partnership agreements between Via and public agencies
Requirements
  • You have a minimum of 7+ years of relevant client-facing work experience, including (but not limited to) consulting, consultative customer success, or success at a high-growth company.
  • You enjoy fast-paced environments, aren't deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility.
  • You are eager to take on formal and informal leadership roles within Via and have a desire to grow quickly.
  • Entrepreneurial relationship builder who remains calm and collected when faced with highly complex, politically sensitive situations.
  • Quantitatively-inclined and data-savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations.
  • A reliable, motivated self-starter with a passionate growth mentality. An excellent team player; you're a meaningful individual contributor, and a mentor to others on your team. You view successes as a team effort, and enjoy working with others.
What We Offer
  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Salary Range: CAD$130K-$140K
  • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
About Via

We're Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.

We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

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