Head of Canada SMB Restaurant Success Lead

4 weeks ago


Old Toronto, Ontario, Canada DoorDash Canada Full time
About the Role

We are seeking a seasoned leader to drive our restaurant retention and growth strategy in Canada. As the Head of Canada SMB Restaurant Success, you will oversee our local restaurant accounts and the teams that partner with them nationwide.

You will report directly to our Senior Director in our SMB Restaurant Success organization, driving our restaurant retention and growth strategy. You will sit on our Canadian Leadership team alongside our Market Management, Finance, and Enterprise Sales leaders.

As the leader of the Canadian team, you will develop our strategic advantage: winning and growing the top merchants across the country. You will lead a team to improve the way we work, retain and build relationships with our partners, accelerate our people plans, and bring our service to more restaurants on DoorDash.

You will work highly cross-functionally with country management and various cross-functional stakeholders to influence the continued growth of DoorDash Canada.

Key Responsibilities
  • Develop and execute sales strategies that maximize DoorDash and customer revenue
  • Coach front-line leaders and regularly meet with partners directly to understand and resolve their pain points and represent their voice internally
  • Work with Operations teams on goals and tracking, Finance for deals, and S&O for GTM strategy
  • Build programs to develop and grow your people and their people, and make room at the table to improve team engagement
  • Find and lead 0 to 1 opportunities, and be comfortable moving quickly to trial, test, and enhance new products
Requirements
  • 7+ years of experience leading revenue-generating teams in sales, account management, or related experience
  • 5+ years of experience as a second-line leader, managing leaders who oversee individual contributors
  • Proven ability to build, scale, and optimize high-performing account management and account development teams
  • Extensive experience in fostering a team culture of accountability, collaboration, and continuous improvement
  • Experience from either the restaurant industry or high-growth, early tech startup environments
  • Fluency in English and French would be a plus


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