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Technical Support Specialist

2 months ago

Guelph, Ontario, Canada Vlogic Soft Inc. Full time
Job Description

Vlogic Soft Inc. is seeking a skilled Technical Support Specialist to join our team.

Key Responsibilities
  • Provide technical assistance to users experiencing difficulties with computer systems and software.
  • Research and implement solutions by consulting user guides, technical manuals, and other documents.
  • Offer advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Offer business systems, network, and Internet support to users in response to identified difficulties.
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
Work Environment

This is a fast-paced environment that requires accurate, organized, and initiative-driven individuals.

Requirements
  • Accurate and detail-oriented.
  • Ability to work independently and as part of a team.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Work Language: English.
  • Hours: 30 to 35 hours per week.