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Desktop Support Specialist
2 months ago
We are seeking a highly skilled Desktop Support Specialist to join our team at PeopleToGo. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.
Key Responsibilities- Hardware Deployment and Maintenance
Perform intermediate hardware deployment activities, including installations, moves, adds, and changes, for PCs, laptops, printers, and other devices.
Software Installation and SupportHandle software installation, support, and upgrades to ensure seamless operation of our systems.
Deskside Support ServicesProvide on-site technical support for hardware, software, and network-related issues, ensuring prompt resolution and minimal downtime.
Help Desk SupportOffer first-level technical support to our clients, addressing their queries and concerns in a timely and professional manner.
Network and InternetworkingPerform basic LAN and internetworking activities to ensure our systems are connected and functioning optimally.
Bench Repairs and MaintenanceHandle bench repairs and remedial maintenance for hardware and software issues, ensuring our systems are in top working condition.
Call Management and CommunicationRespond to and update calls from our National Dispatch/Call Management Center, communicating with clients to diagnose issues, establish ETAs, and obtain parts requirements.
Requirements- Field Service Experience
Have at least 1-2 years of experience in field service, with a focus on hardware deployment, refreshes, and other deployment-related activities.
Deskside Support ExperienceHave at least 1-2 years of experience in deskside support, with a focus on hardware, software, and network-related issues.
Internetworking and Troubleshooting Skillspossess strong internetworking and troubleshooting skills to resolve complex technical issues.
CertificationsHold A+ certification and may have additional vendor certifications from Cisco, Microsoft, and/or OEMs (Dell, Toshiba, Lenovo, HP).
Soft SkillsBe a self-starter with excellent customer service skills, good communication skills, and the ability to work independently or as part of a team.
EducationHold a minimum of a Diploma from a recognized IT program.
