Store Operations Manager

4 weeks ago


West Vancouver, British Columbia, Canada Chevron Full time
Job Description

We are seeking a highly skilled Store Operations Manager to join our team at Chevron. As a key member of our retail operations team, you will be responsible for managing the day-to-day activities of our store, ensuring that our customers receive exceptional service and that our store operates efficiently and effectively.

Key Responsibilities
  • Staff Management: Manage and supervise a team of retail staff, providing guidance and support to ensure that they are equipped to deliver excellent customer service.
  • Store Operations: Oversee the daily operations of the store, including inventory management, visual merchandising, and cash handling.
  • Customer Service: Ensure that our customers receive a high level of service, responding to their needs and resolving any issues promptly and professionally.
  • Market Research: Conduct market research to identify trends and opportunities, informing our merchandising and marketing strategies.
  • Merchandise and Services: Determine the merchandise and services to be sold in the store, ensuring that they meet the needs of our customers.
  • Marketing Strategies: Develop and implement marketing strategies to drive sales and increase customer engagement.
  • Budgeting and Financial Management: Manage the store's budget, monitoring revenues and expenses to ensure that we are operating efficiently and effectively.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 2 years to less than 3 years of experience in a retail management role.
  • Skills: Strong leadership and communication skills, with the ability to motivate and inspire a team. Excellent customer service skills, with the ability to respond to customer needs and resolve issues promptly and professionally.
Support for Diversity and Inclusion

We are committed to creating a welcoming and inclusive work environment for all employees, regardless of their background or identity. As a Store Operations Manager, you will be responsible for promoting and supporting our diversity and inclusion initiatives, including:

  • Support for Persons with Disabilities: Participate in a government or community program or initiative that supports persons with disabilities, and offer mentorship and coaching opportunities to employees with disabilities.
  • Support for Newcomers and Refugees: Participate in a government or community program or initiative that supports newcomers and refugees, and offer mentorship and coaching opportunities to employees who are newcomers or refugees.
  • Support for Youth: Participate in a government or community program or initiative that supports youth employment, and offer on-the-job training and mentorship opportunities to young employees.
  • Support for Indigenous People: Participate in a government or community program or initiative that supports Indigenous people, and offer mentorship and coaching opportunities to Indigenous employees.
  • Support for Visible Minorities: Participate in a government or community program or initiative that supports members of visible minorities, and offer mentorship and coaching opportunities to employees who are members of visible minorities.


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