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Assistant Branch Manager

2 months ago

Montreal, Quebec, Canada BMO Full time

Job Summary:

The Assistant Branch Manager is a key role in the Retail Banking Sales and Service team at BMO. This position is responsible for guiding and directing employees to deliver exceptional service to customers and prospects. The ideal candidate will have a strong understanding of customer needs and be able to provide sales and service in the best interests of the customer.

Key Responsibilities:

  • Foster a Culture of Excellence: Create a work environment that aligns with BMO's purpose, values, and strategy, and role models BMO values and behaviors in all interactions.
  • Lead by Example: Regularly connect work to BMO's purpose, set inspirational goals, define clear expected outcomes, and ensure clear accountability for follow-through.
  • Build High-Performing Teams: Attract, retain, and enable the career development of top talent, and improve team performance through coaching, recognition, and rewards.
  • Deliver Exceptional Customer Service: Probes to understand customer personal banking and credit card needs, integrates marketing promotions and programs into customer conversations, and provides strategic advice in the best interests of the customer.
  • Resolve Customer Issues: Coordinates service requests and problem resolution processes to ensure accurate completion and follow-up that meets or exceeds customer expectations.
  • Develop Business and Market Plans: Provides input into area business and market plans to optimize new and existing business opportunities within the community.
  • Establish Relationships: Establishes relationships with business partners to maintain knowledge of interdependent systems and related policies and procedures.
  • Manage Performance: Reviews results and performance measures against plans and standards to address gaps and develop plans.
  • Provide Technical Training: Provides technical training and support to branch employees to maintain operational and sales effectiveness.
  • Maintain Confidentiality: Maintains the confidentiality of customer and Bank information.
  • Comply with Regulations: Complies with all legal and regulatory requirements for the jurisdiction.

Qualifications:

  • Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • 1-3 years of banking or customer service/sales or equivalent experience.
  • Previous supervisory or management experience - preferred.
  • General knowledge of retail banking products and services.
  • General knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
  • Working knowledge of competitive marketplace and trends in product offerings.
  • Working knowledge of branch operational processes and policies.
  • Working knowledge of branch technologies, processes, and performance metrics.
  • Specialized knowledge from education and/or business experience.
  • Verbal & written communication skills - In-depth.
  • Collaboration & team skills - In-depth.
  • Analytical and problem-solving skills - In-depth.
  • Influence skills - In-depth.

Salary:

$44, $82,500.00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: