Bilingual Branch Coordinator

4 weeks ago

Montreal, Quebec, Canada Chit Chats Full time
Job Title: Bilingual Branch Floater

At Chit Chats, we are seeking a highly skilled and bilingual Branch Floater to join our team. As a key member of our branch operations, you will be responsible for delivering exceptional customer service, ensuring compliance with customs laws, and maintaining a clean and tidy branch environment.

Responsibilities:
  • Client Service: Greet customers while representing Chit Chats' brand and values, interact and develop a positive rapport with customers, and provide consultative services to answer questions and make product and service recommendations.
  • Branch Operations: Process shipments meticulously, including scanning, sorting, and loading onto skids, take inventory, and place orders for supplies. Ensure the compliance of shipments and reviews are completed thoroughly and accurately.
  • Team Collaboration: Assist branches when they are short-staffed, ensure full compliance with company safety and risk management policies and procedures, and contribute to a log of escalations and provide summary reports to management.
Requirements:
  • Language: Must be able to speak, read, and write in English and French.
  • Experience: Two (2) years of branch/store management experience required, with P&L experience preferred.
  • Skills: Strong computer skills, including expertise with Moneris, Google Docs, and Microsoft Office, and excellent communication skills, both verbal and written.
  • Physical Demands: Ability to stand for long periods of time, heavy lifting may be required, and ability to multi-task with attention to detail and remain positive.
Working Conditions:
  • Shifts: Must be able to work varying shifts from Monday to Friday, 9am - 11pm.
  • Class 1 Safety Shoes: Required (green triangle patch).

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