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Home Support Team Lead

2 months ago

Mississauga, Ontario, Canada Spectrum Health Care Full time

Job Summary

Spectrum Health Care is seeking a highly skilled and experienced Home Support Team Lead to join our team. As a key member of our leadership team, you will be responsible for leading a team of Personal Support Workers in the field, providing ongoing training, coaching, and performance management.

Key Responsibilities

  • Lead a team of Personal Support Workers to provide high-quality care to patients in a home setting
  • Travel to patients' homes in community and facility settings
  • Work collaboratively with multidisciplinary teams in both community and facility settings
  • Assess patient needs, develop care plans, and monitor progress towards outcomes
  • Manage staff, conduct performance appraisals, and implement progressive disciplinary action
  • Gather, record, and analyze patient and employee feedback, and maintain awareness of key indicators such as caseload volume, staff turnover, occurrence rates, satisfaction levels, risk levels, and performance appraisal completion rates
  • Ensure timely resolution of patient concerns and complaints
  • Promote Spectrum Health Care through participation in local healthcare or business committees, and community events
  • Participate in ongoing internal and external continuing education for personal development

Requirements

  • Current registration with the Colleges of Nurses of Ontario in good standing
  • Minimum three (3) years' experience with progressive leadership responsibilities as a direct supervisor, preferably in a community setting
  • Exceptional interpersonal skills and ability to handle difficult situations in an objective and consistent manner
  • Ability to write reports and communicate effectively in writing and verbally
  • Excellent English verbal and written communication skills (Additional language skills considered an asset)
  • Solid knowledge of the principles, practices, and methods of community nursing and service delivery to patients, as well as program development, implementation, and evaluation
  • Valid driver's license and access to a reliable vehicle
  • Basic proficiency in Microsoft Word, Excel, and ability to learn proprietary software