Hotel Front Desk Associate

1 day ago

Sudbury, Ontario, Canada Canadiana Motel Full time
Job Title: Hotel Front Desk Clerk

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Canadiana Motel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account room availability and guest preferences.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, including amenities and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Balance cash and complete balance sheets, cash reports, and related forms with accuracy and attention to detail.
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal room utilization.
  • Follow emergency and safety procedures, including responding to guest incidents and reporting any issues to management.
  • Clerical duties, such as faxing, filing, and photocopying, as required.
  • Answer telephone calls and relay messages to guests and staff in a timely and professional manner.
  • Assist guests with special needs, such as providing wheelchair accessibility or arranging for special requests.
  • Contact guests to deliver requested wake-up calls and ensure they have a pleasant stay.
  • Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment for guests.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a professional and courteous manner.
Requirements:
  • Secondary (high) school graduation certificate.
  • Will train, but previous experience in the hospitality industry is an asset.
  • Ability to work in a fast-paced environment, standing for extended periods, and working under pressure.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
  • Attention to detail, with the ability to maintain accurate records and balance cash.
  • Ability to work independently and as part of a team, with a client-focused approach.
What We Offer:
  • Free parking available on-site.
  • Learning and training opportunities paid by the employer.
  • On-site amenities, including a restaurant and fitness center.
  • On-site housing options available for staff.
  • Paid time off for volunteering or personal days.
  • Team building opportunities and a variable or compressed work week.

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