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Hotel Front Desk Associate

2 months ago

Sudbury, Ontario, Canada Canadiana Motel Full time
{"h2": "Job Summary"}

We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Canadiana Motel. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Register arriving guests and assign rooms, ensuring accurate and efficient check-in processes
  • Process group arrivals and departures, handling multiple reservations and room assignments with ease
  • Take, cancel, and change room reservations, providing excellent communication and problem-solving skills
  • Provide information on hotel facilities and services, including amenities and local attractions
  • Process guests' departures, calculate charges, and receive payments, maintaining accurate financial records
  • Balance cash and complete balance sheets, cash reports, and related forms, ensuring financial accuracy and compliance
  • Maintain an inventory of vacancies, reservations, and room assignments, utilizing effective organizational skills
  • Follow emergency and safety procedures, prioritizing guest safety and well-being
  • Clerical duties, including faxing, filing, and photocopying, supporting front desk operations
  • Answer telephone and relay telephone calls and messages, providing excellent communication skills
  • Assist clients/guests with special needs, demonstrating empathy and understanding
  • Contact customers to deliver requested wake-up calls, ensuring timely and efficient service
  • Perform light housekeeping and cleaning duties, maintaining a clean and welcoming environment
  • Provide customer service, exceeding guest expectations and building loyalty
Requirements
  • Secondary (high) school graduation certificate or equivalent
  • Will train, with a willingness to learn and adapt to new situations
  • Excellent communication and interpersonal skills, with a focus on customer service
  • Ability to work in a fast-paced environment, with attention to detail and multitasking skills
  • Standing for extended periods, with a focus on physical stamina and endurance
  • Work under pressure, with a calm and composed demeanor
  • Client focus, dependability, efficient interpersonal skills, excellent oral and written communication, flexibility, judgement, organized, reliability, and team player
What We Offer
  • Free parking available
  • Learning/training paid by employer
  • On-site amenities
  • On-site housing options
  • Paid time off (volunteering or personal days)
  • Team building opportunities
  • Variable or compressed work week
Screening Questions
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?
  • Do you have the above-indicated required certifications?
  • What is the highest level of study you have completed?
  • What is your current level of study?
Work Environment

Our hotel is located in an urban area, with a variety of amenities and attractions nearby. We offer staff accommodation and a supportive work environment, with opportunities for growth and development.

Computer and Technology Knowledge
  • Word processing software
  • Central reservation system (CRS)
  • Spreadsheet
  • Internet
Security and Safety
  • Criminal record check
Work Conditions and Physical Capabilities
  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure
Personal Suitability
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player
Other Benefits
  • Free parking available
  • Learning/training paid by employer
  • On-site amenities
  • On-site housing options
  • Paid time off (volunteering or personal days)
  • Team building opportunities
  • Variable or compressed work week
How to Apply

Please submit your application, including your resume and cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.