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Hotel Front Desk Associate

2 months ago

Sudbury, Ontario, Canada Canadiana Motel Full time
{"h2": "Job Summary"}

We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Canadiana Motel. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Register arriving guests and assign rooms, ensuring accurate and efficient check-in processes
  • Process group arrivals and departures, handling multiple reservations and room assignments with ease
  • Take, cancel, and change room reservations, providing clear communication and resolving any issues promptly
  • Provide information on hotel facilities and services, including amenities and local attractions
  • Offer general information about points of interest in the area, enhancing the guest experience
  • Process guests' departures, calculate charges, and receive payments, maintaining accurate records and resolving any discrepancies
  • Balance cash and complete balance sheets, cash reports, and related forms, ensuring financial accuracy and compliance
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring up-to-date information and efficient operations
  • Follow emergency and safety procedures, prioritizing guest safety and well-being
  • Clerical duties, including faxing, filing, and photocopying, supporting the front desk team
  • Answer telephone and relay telephone calls and messages, providing excellent communication and customer service
  • Assist clients/guests with special needs, ensuring accessibility and inclusivity
  • Contact customers to deliver requested wake-up calls, enhancing the guest experience
  • Perform light housekeeping and cleaning duties, maintaining a clean and comfortable environment
  • Provide customer service, responding to guest inquiries and resolving any issues promptly
Requirements
  • Secondary (high) school graduation certificate or equivalent
  • Will train, with a willingness to learn and adapt to new systems and procedures
  • Excellent communication and interpersonal skills, with a focus on customer service
  • Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills
  • Availability to work a variable schedule, including evenings, weekends, and holidays
What We Offer
  • Competitive hourly rate
  • Free parking available on-site
  • Learning/training paid by employer, supporting career development and growth
  • On-site amenities, including a fitness center and restaurant
  • On-site housing options, with a range of accommodation types available
  • Paid time off (volunteering or personal days), promoting work-life balance and well-being
  • Team building opportunities, fostering a positive and supportive work environment
  • Variable or compressed work week, offering flexibility and work-life balance
How to Apply

If you are a motivated and customer-focused individual with a passion for hospitality, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you