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Inspirational Leader

2 months ago

Ottawa, Ontario, Canada The Body Shop Full time
About The Body Shop

We're a pioneering cruelty-free beauty brand that's been empowering people and enriching our planet for over 40 years. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns.

We're committed to generating positive economic, social, and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.

About the Role

We're seeking an inspirational leader & activist to partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.

Key Responsibilities
  • Lead & work as part of a successful, engaged team to best meet the needs of our customers.
  • Help to shape a customer-focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life.
  • Problem solves effectively & proactively as much as possible using available resources.
  • Communicate effectively & act as a flexible & responsible role model to your team.
  • Ensure development of customer loyalty to further build The Body Shop brand.
  • Work with the Shop Manager to meet sales & performance targets.
  • Work with the Shop Manager to manage stock; monitor & manage change.
  • Use the data (KPI's) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance.
  • Identify & attract high potential candidates & develop current team members to succeed in their goals.
  • Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products.
Requirements
  • Experience in a customer-facing role, people leadership & team development.
  • Ability to meet sales & performance targets with outstanding planning & organizing skills.
  • Ability to work collaboratively within a feedback culture.
  • Experience using data (KPI's) to make sound business decisions preferred.
  • Comfortable with Microsoft Office Suite.
  • Work flexible hours, including holidays, nights, and weekends to meet the needs of the business.
  • Flexibility to work across Sunday to Saturday is required.
What We Offer
  • Benefits start within your first month.
  • Comprehensive onboarding in your new position.
  • Training hours for you & your team as needed.
  • A 50% discount on regular product & 30% on Gifts.
  • Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
  • Paid volunteer days - so you can spend time with the causes that matter to you.
  • Ability to make connections with Community Partners to drive local activism.
  • (UN) Uniform- We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
  • Ability to offer a real living wage to your Customer Consultants.
  • Opportunities to grow within the Brand.
  • Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.
Talent Drivers

Commerciality

Leadership

Personal Conduct

Purpose

We believe in a world where all people are seen, valued, supported, represented at every level, & can be their truest selves and in building a spirit of equality, diversity, and inclusivity for all. The Body Shop Limited is an equal opportunity employer. Should you require accommodation during the interview process, please advise the recruiter when contacted for an interview.