Customer Experience Specialist
3 weeks ago
We are seeking a highly motivated and client-focused individual to join our team as a Customer Experience Specialist. This exciting role will be based in Fort St. John, Canada, and offers a comprehensive compensation package including a salary of $55,000 - $65,000 per year, bonuses, and flexible benefits.
About the OpportunityThis unique position calls on your expertise in providing exceptional customer experiences and maximizing each interaction. As a key ambassador for RBC, you will add value in the moments that matter most to clients and collaborate with partners to help clients achieve their goals.
- Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
- Foster a culture of client education and demonstration, leveraging technology to deliver memorable client experiences, drive sales, and retain business
- Respond to client-initiated contact, assisting them with a full range of financial transactions
- Actively listen and engage clients in conversation to further understand their individual needs
- Take ownership of resolving and preventing client banking problems
- Cultivate and maintain relationships with partners to make the most of business opportunities and referrals
To excel in this role, you must possess:
- Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
- Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
- Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
- Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
We offer a comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits. Additionally, you will have access to world-class sales training, coaching, and development opportunities, as well as support from a dynamic, collaborative, progressive, and high-performing team.
We strive to create a diverse and inclusive workplace that promotes growth and development. If you are passionate about delivering exceptional customer experiences and want to grow your career with RBC, apply now
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