Customer Experience Specialist

3 weeks ago


Fort St John, Canada RBC Full time

We are seeking a highly motivated and client-focused individual to join our team as a Customer Experience Specialist. This exciting role will be based in Fort St. John, Canada, and offers a comprehensive compensation package including a salary of $55,000 - $65,000 per year, bonuses, and flexible benefits.

About the Opportunity

This unique position calls on your expertise in providing exceptional customer experiences and maximizing each interaction. As a key ambassador for RBC, you will add value in the moments that matter most to clients and collaborate with partners to help clients achieve their goals.

  • Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
  • Foster a culture of client education and demonstration, leveraging technology to deliver memorable client experiences, drive sales, and retain business
  • Respond to client-initiated contact, assisting them with a full range of financial transactions
  • Actively listen and engage clients in conversation to further understand their individual needs
  • Take ownership of resolving and preventing client banking problems
  • Cultivate and maintain relationships with partners to make the most of business opportunities and referrals
What You Need to Succeed

To excel in this role, you must possess:

  • Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
  • Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
  • Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
  • Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
Benefits

We offer a comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits. Additionally, you will have access to world-class sales training, coaching, and development opportunities, as well as support from a dynamic, collaborative, progressive, and high-performing team.

We strive to create a diverse and inclusive workplace that promotes growth and development. If you are passionate about delivering exceptional customer experiences and want to grow your career with RBC, apply now



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