Membership Sales Representative

3 weeks ago


Wasaga, Ontario, Canada YMCA of Simcoe-Muskok Full time
Job Title: Membership Sales and Service Staff

About the Opportunity:

The Membership Sales and Service staff members are responsible for achieving sales targets, delivering exceptional service, and processing transactions in an accurate and efficient manner.

Key Responsibilities:

  • Support and promote the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada.
  • Deliver exceptional customer service as per YMCA SAM Standards and best practices.
  • Achieve sales targets as defined by the Supervisor, Sales and Service.
  • Complete all transactions in an efficient, accurate, and timely manner.
  • Maintain a strong working knowledge of all YMCA programs and services.
  • Respond to inquiries in a clear, informed manner.
  • Engage in friendly, open dialogue with members and patrons to promote a sense of belonging and involvement.
  • Communicate all service and safety deficiencies to the Manager on Duty in a timely manner for resolution.
  • Maintain confidentiality in all matters related to members, participants, volunteers, and staff.

Requirements:

  • Proven customer service experience.
  • Computer literacy.
  • Excellent oral communication skills.
  • SAM Training.
  • 7 Steps of Selling Training.
  • Adult Engagement & IC Level # 1 Certification.
  • Emergency Training.
  • Current CPR and First Aid.
  • Ability to work flexible hours based on client needs.
  • Clear Police Reference Check and Vulnerable Sector Screening.

Why Work for the YMCA of Simcoe/Muskoka:

The YMCA of Simcoe/Muskoka is a registered charity committed to fostering healthy communities by empowering children, youth, and families, promoting well-being, and encouraging social responsibility.

We offer a competitive salary and benefits package, ongoing training and development opportunities, and a supportive team environment.

Apply today to join our team and make a positive impact in the lives of our members and the community



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