IT Support Specialist

4 weeks ago


Calgary, Alberta, Canada Woods Homes Full time

IT Support Specialist Opportunity

Wood\u2019s Homes is a not-for-profit mental health centre seeking a skilled IT Support Specialist to join our team. As a key member of our Information Technology department, you will provide first-level support to our clients and staff, ensuring seamless access to our systems and services.

Key Responsibilities:

  • Provide technical assistance to clients and staff via phone, email, and in-person support.
  • Manage client system access and ensure accurate inventory of hardware and software.
  • Log, resolve, escalate, and follow-up incidents and problems using Help Desk software.
  • Purchase hardware and software, and maintain and audit IT documentation.
  • Monitor systems using specialized software and maintain and upgrade skills through courses, seminars, and self-study.
  • Complete all required health and safety training and report workplace hazards to their direct supervisor.
  • Work on assigned projects and contribute to a culture of health and safety across the organization.

Qualifications:

  • Post-Secondary Diploma or Certificate in Business Administration or IT.
  • 2 – 5 years experience in a related field.

We are committed to building good mental health and well-being in our community, and we believe that our IT Support Specialist will play a vital role in achieving this goal.



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