Recruitment and Admissions Coordinator

6 days ago

Victoria, British Columbia, Canada Camosun College Full time
Job Summary

Camosun College is seeking a highly skilled and experienced Recruitment and Admissions Coordinator to join our Student Services team. As a key member of our team, you will be responsible for leading the day-to-day operations, strategic planning, and decision-making in the Recruitment and Admissions department.

Key Responsibilities
  • Leadership and Supervision
    • Contribute to budget development, job description development, policy and business process development;
    • Create opportunities for team involvement in decision-making processes;
    • Provide guidance to program leaders, chairs, and other college community on program management, enrolment and registration;
    • Ensure enrolment strategies and processes follow and support Strategic Enrolment Management (SEM) best practice and the College's Strategic Plan;
    • Take a leadership role to identify and produce departmental specific communications to target groups within the college community;
    • Schedule and direct daily activities of unit for maximum productivity and coordinates schedules with other service areas as required;
    • Approve, monitor, and report vacation and other absences and arranges for coverage, as required;
    • Ensure participation on teams, work groups, and committees;
    • Coordinate and/or deliver orientation and training within Student Services or for other college employees, as required;
    • Lead the hiring process and develops selection criteria in accordance with collective agreements to meet service expectations and position requirements;
    • Define performance objectives for staff members and assists staff in meeting objectives;
    • Enable teamwork, including implementing team-building strategies, collaboration, and information sharing to foster better customer service;
    • Proactively supports and mentors staff through organizational change and development as well as day-to-day operations, ensuring the understanding of the department's impact and effectiveness;
    • Liaises with HR, union reps, and management to ensure matters related to collective agreements are handled appropriately and consistently;
    • In consultation with supervisor, addresses issues related to professional development requests, leave of absence requests, and matters of employee absenteeism or other human resource issues;
    • Will have an in-depth knowledge of all the roles within the department and be able to perform these duties as required;
  • Operations
    • Coordinate and ensures the delivery of admissions & recruitment activities, including the receipt, processing, and evaluation of all domestic applications;
    • Participates in the development and creation of recruitment presentations, workshops, and resources;
    • Collaborates with other college departments to keep department publications, tools, displays, etc. up to date;
    • Plans, coordinates, executes, may include set-up & dismantle, and/or participates in on-campus activities, events, and tours for groups and individuals;
    • Works collaboratively with schools to define application quotas, deadlines, and achieve targets;
    • Coordinates the development of the annual calendar detailing departmental activities and timelines;
    • Acts as a key department contact/spokesperson;
    • Represents the department on various committees, chairs as appropriate;
    • Establishes, implements, and maintains uniform operating procedures and manages records and processes for integrity, security, accuracy, consistency, and decision-making;
    • Administers an effective inquiry response and communication system;
    • Collects, structures, and maintains statistics and data for planning, reporting, and decision-making purposes;
    • Ensures data quality to meet institutional research requirements and ministry standards;
    • Provides activity and progress reports on a regular basis;
    • Monitors and reports on departmental budget and responds to requests in a timely and accurate manner;
    • Researches and recommends enhancements to, and coordinates maintenance of, tools and systems relevant to recruitment and admissions;
    • Participates in and/or leads special projects or initiatives, as assigned;
    • Continually reviews and documents business processes, practices, and related policies for efficiencies, service standards, and improvements, including researching and maintaining an awareness of best practices/current issues;
  • Customer Service
    • Understands and communicates customer service theory, principles and expectations;
    • Develops, implements, monitors, and ensures customer service standards and models exemplary customer service;
    • Responds to customer feedback in a sensitive and timely fashion;
    • Receives referrals from team to resolve complaints related to departmental processes, policies, and functions;
    • Consults and/or refers matters requiring next level of intervention to supervisor;
Qualifications

Candidates must have a Bachelor's degree and six years of experience directly related to provision of service in a registrar's office, admissions and recruitment, and/or student services department, or equivalent combination of education and experience.

Candidates must also possess:

  • Superior people skills and relationship-building skills;
  • Advanced computer/technical skills, using all aspects of MS Office suite;
  • Experience using integrated student record/registration database systems;
  • Proven analytical and problem-solving skills;
  • Advanced leadership skills including mentoring, coaching, and conflict resolution;
  • Excellent communication and public speaking skills;
  • Demonstrated organizational and planning skills as well as ability to work within a high-paced, dynamic environment;
  • Ability to lift and carry up to pounds;
  • Valid BC Driver's License.

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