Customer Service Representative, Credit and Financial Expert

2 weeks ago


Montreal, Quebec, Canada Fairstone Bank Full time
About Fairstone Bank

We are a leading financial institution dedicated to providing exceptional customer service and innovative solutions to our clients. As a Senior Representative, Credit and Customer, you will be at the forefront of delivering outstanding service and supporting our customers' financial needs.

Compensation Package

We offer a competitive salary range of $45,000 - $60,000 per annum, depending on experience, as well as a comprehensive benefits package that includes paid training, 3 weeks paid vacation, and access to a learning and development platform.

Job Description

The successful candidate will provide prompt, courteous, and efficient service to customers, responding to inquiries via various channels, including chat, email, and phone. Key responsibilities include:

  • Providing first-contact resolution for customer inquiries and issues
  • Reviewing and evaluating credit applications, making adjustments as needed
  • Explaining financing terms and responding to general dealer inquiries

You will work in a fast-paced environment, requiring excellent communication skills, attention to detail, and the ability to multitask and learn quickly.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Customer service excellence with a passion for ownership and accountability
  • Experience in customer service, sales, or call center environments
  • Excellent written and oral communication skills in English and French
Benefits

We offer a collaborative and dynamic work environment, flexible working hours, and opportunities for professional growth and development.



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