Fairstone Credit Representative

3 weeks ago


Montreal, Quebec, Canada Fairstone Bank Full time

Are you looking for a challenging role that allows you to work with customers and help them achieve their financial goals? As a Credit Representative at Fairstone Bank, you will be the primary contact for customers seeking support on personal devices, credit applications, and financing terms.

About the Role

The ideal candidate will have strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. They will be able to work in a fast-paced environment, multitask, and learn quickly.

Responsibilities
  • Respond to service inquiries from consumers and retailers to resolve simple to moderately complex issues.
  • Serve as the first contact for customers seeking support on personal devices like inbound chat, email, phone, and tablets supporting Fairstone products.
  • Review and evaluate credit applications within our custom lending criteria
  • Evaluate customer credit bureaus, and maintain a prompt turnaround on credit decisions
  • Explain financing terms, make proper adjustments to accounts as needed
  • Listen and enquire customer needs to promote various products through cross-selling/value-add opportunities.
  • Escalates non-resolved issues in accordance with escalation procedures
Qualifications
  • Good written and oral communication skills in English.
  • Able to multi-task and learn quickly in a fast-paced environment while being flexible and adaptable
  • Strong analytical and problem-solving skills
  • Maintain a positive supportive attitude and help to maintain a gratifying work atmosphere with strong sense of ethics
About Fairstone Bank

Fairstone Bank is proud to be recognized as Montreal's Top Employer 2024 by Canada's Top 100 Employers. We offer a comprehensive benefit package, including medical and dental benefits, adjustable to your needs (with access to virtual healthcare). Our Hybrid Office Strategy allows for flexibility to work in-office and remotely, promoting a healthy work/life balance. We are committed to creating an inclusive and supportive work environment where our employees can grow and succeed.

The estimated salary for this role is between $45,000 - $60,000 per year, depending on experience. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.



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