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Administrative Support Specialist

1 month ago

Edmonton, Alberta, Canada Alberta Health Services Full time
Job Summary

The Administrative Support IV plays a vital role in the General Nephrology Clinic, ensuring seamless patient flow and efficient clinic operations. This dynamic individual is responsible for patient registration, demographic verification, and scheduling appointments for nephrologists and the multidisciplinary team. They also process nephrologists' orders, including diagnostic tests, therapies, and consultations, and manage clinic room assignments and flow.

Key Responsibilities
  • Register patients and verify demographic information in Connect Care
  • Schedule appointments for nephrologists and the multidisciplinary team, including virtual appointments
  • Process nephrologists' orders, including scheduling diagnostic tests, therapies, and consultations
  • Manage clinic room assignments and flow
  • Answer clinic telephone and redirect patient calls to the appropriate resource
  • Support patient flow and redirect patients to other areas of the site
Requirements
  • Advanced administrative or specialized skills and knowledge to support complex procedures, practices, and initiatives
  • Some post-secondary education
  • Successful completion of a recognized Unit Clerk/Medical Office Assistant course and medical terminology
  • Computer/keyboarding skills, including familiarity with Word, Excel, Access/Outlook, and Net Care
  • Experience in Connect Care and previous experience as a clerk in an outpatient clinic
  • Excellent verbal and written communication skills, proven organization and time management skills, and ability to work effectively in stressful situations
  • Ability to work well independently and lift 20 pounds
Preferred Qualifications
  • Previous experience in Alberta Kidney Care-North and experience working in the General Nephrology Clinic, Chronic Kidney Disease Clinic, or the Diabetic Nephropathy Clinics