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Warranty Administrator Position
1 month ago
We are seeking a skilled Warranty Administrator to join our team at Randstad Canada. As a Warranty Administrator, you will be responsible for ensuring the consistent application and administration of our client's warranty programs. This involves collaborating with suppliers, managing detailed procedures, and maintaining accurate records. You will also be responsible for updating warranty information, including organizing and updating warranty documents, bulletins, and other pertinent information.
Key Responsibilities
- Reviews and manages warranty claims, including estimating non-warranty parts and labor and determining a reasonable cost for billing non-warranty work;
- Communicates regularly with supplier representatives or service centers to determine what repairs are covered by warranty and the best approach to take;
- Shares branch issues regarding warranty repairs and new warranty information with appropriate company personnel;
- Maintains parts warranty records and ensures that supplier procedures for using used parts are consistently followed;
- Accepts cash payments from customers and contacts account holders for purchase order numbers as required;
- Analyzes claims and submissions for accuracy, consistency of application and trends, and takes action/recommends as required;
- Manages warranty claim reports to ensure payment defaults are resolved and handled effectively;
Requirements
- Fluently bilingual in English and French (written and spoken);
- Two years of relevant work experience; previous experience in the heavy production parts industry or service sector is an asset;
- Knowledge: Experience in parts supplier activities, procurement, and parts quotation generation;
- Experience working with trucks or diesel components is a must;
- Skills: Microsoft Office, including Outlook, Excel, Word, and PowerPoint;
- Bachelor's degree; College diploma or business certificate (an asset);
What We Offer
- Competitive salary range of $50,000-$60,000;
- Bonus of $1,000 per month if you hit your quotas;
- 2 to 3 weeks of vacation time;
- 100% employer-paid medical and dental benefits with no waiting period for eligibility;
- Pension Plan;
- A total compensation package that includes a competitive salary, comprehensive benefits, learning and development, and unique additional benefits;
How to Apply
If you are interested in this position, please send your CV to our team at Randstad Canada. We look forward to hearing from you.
