Hotel Operations Manager

2 weeks ago


Niagara Falls, Ontario, Canada Super 8 By Wyndham Clifton Hill Full time

We are seeking a skilled Hotel Operations Manager to join our team at Super 8 By Wyndham Clifton Hill. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and that our facilities are well-maintained.

Key Responsibilities:
  • Supervise and coordinate the work of hotel staff, including front desk, housekeeping, and maintenance personnel.
  • Assist guests with special needs and provide excellent customer service.
  • Coordinate and review work to ensure that tasks are completed efficiently and effectively.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain the operation of computer systems and equipment, and arrange for repairs as needed.
  • Requisition materials and supplies to ensure that the hotel has the necessary resources to operate effectively.
Requirements:
  • Secondary (high) school graduation certificate and 1-2 years of experience in a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
  • Ability to work in a fast-paced environment and to meet tight deadlines.
  • Attention to detail and ability to maintain a high level of organization.


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