Hotel Operations Manager
4 weeks ago
Job Title: Hotel Operations Manager
Job Summary: We are seeking a highly organized and detail-oriented Hotel Operations Manager to join our team at Super 8 By Wyndham Clifton Hill. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that all aspects of the business run smoothly and efficiently.
Key Responsibilities:
- Supervise and coordinate the work of hotel staff, including front desk, housekeeping, and maintenance personnel.
- Assist guests with special needs and resolve any issues that may arise during their stay.
- Coordinate and review work assignments to ensure that tasks are completed on time and to a high standard.
- Hire and train new staff members in job duties, safety procedures, and company policies.
- Maintain the operation of computer systems, equipment, and machinery, and arrange for repairs as needed.
- Requisition materials and supplies to ensure that the hotel has everything it needs to operate effectively.
Requirements:
- Secondary (high) school graduation certificate.
- 7 months to less than 1 year of experience in a supervisory or management role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet tight deadlines.
- Strong attention to detail and organizational skills.
Working Conditions:
- Work in a fast-paced hotel environment.
- Stand for extended periods and move around the hotel as needed.
- Work under pressure to meet deadlines and resolve guest issues.
Personal Suitability:
- Accurate and reliable.
- Client-focused and able to provide excellent customer service.
- Dependable and able to work independently.
- Efficient and effective in communication and interpersonal skills.
- Excellent oral and written communication skills.
- Flexible and able to adapt to changing circumstances.
- Initiative and able to take ownership of tasks and projects.
- Judgement and decision-making skills.
- Organized and able to prioritize tasks effectively.
- Team player and able to work collaboratively with others.
Work Information:
- Permanent position.
- 30 hours per week.
- English language required.
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