Digital Solutions Vice President

4 weeks ago

Vancouver, British Columbia, Canada G&F Financial Group Full time
About Beem Credit Union

Beem Credit Union is a leading financial institution in British Columbia, dedicated to providing exceptional service and innovative solutions to its members. As a forward-thinking organization, we are committed to staying ahead of the curve in terms of technology and customer experience.

Job Summary

We are seeking a highly skilled and experienced Digital Solutions Vice President to join our team. This is a unique opportunity to lead our digital transformation journey and drive business growth through innovative technology solutions.

Key Responsibilities
  • Develop and execute a comprehensive digital strategy aligned with business objectives, market trends, and customer needs.
  • Lead strategic partnerships and collaborations with technology vendors, startups, and industry experts to access cutting-edge technologies, expertise, and resources that accelerate digital innovation, enhance capabilities, and drive business growth.
  • Establish key performance indicators (KPIs), metrics, and performance dashboards to monitor the effectiveness, impact, and ROI of digital initiatives, providing regular reporting and insights to senior leadership and stakeholders to support data-driven decision-making and strategic course corrections.
  • Oversee feasibility studies, risk assessments, and technical evaluations for new Digital application development projects, ensuring alignment with business goals, technical feasibility, scalability, and cost-effectiveness.
  • Lead the adoption of agile development methodologies, DevOps practices, and CI/CD pipelines to accelerate application delivery cycles, improve collaboration, and ensure continuous integration and deployment of high-quality applications.
  • Ensure robust testing, QA, and performance optimization processes to ensure the reliability, security, and scalability of applications, leveraging automated testing tools, performance monitoring, and feedback mechanisms to drive continuous improvement and user satisfaction.
  • Establish strong governance frameworks, standards, and guidelines for application development, architecture, and design, promoting consistency, reusability, and maintainability across the application portfolio.
  • Collaborate with business leaders, product owners, and stakeholders to define technology roadmaps that align with strategic business objectives, customer needs, and market trends, ensuring a clear and prioritized pipeline of digital initiatives that deliver measurable value and impact.
  • Provide oversight to ensure robust methodologies, tools, and governance structures to ensure successful delivery of digital solutions.
  • Drive continuous improvement and optimization of technology delivery processes, methodologies, and tools, leveraging feedback, performance metrics, and lessons learned to identify opportunities for efficiency gains, innovation, and excellence in execution.
  • Oversee the development and implementation of comprehensive application support strategies, policies, and procedures that ensure the reliability, availability, and performance of enterprise applications, minimizing downtime, disruptions, and business impact.
  • Establish and drive culture of leveraging KPI and SLA to ensure continuous improvement, with measurable outcomes
  • Develop and ensure proactive monitoring, incident management, and troubleshooting processes to identify and resolve application issues, bottlenecks, and performance gaps in a timely manner, minimizing risks and ensuring business continuity.
  • Collaborate with IT operations, infrastructure teams, and vendors to plan and implement upgrades, patches, and enhancements to enterprise applications, ensuring compatibility, stability, and compliance with regulatory requirements and industry standards.
  • Collaborate with business leaders to develop and execute an end-to-end CRM strategy that encompasses customer segmentation, personalized marketing, sales automation, customer service optimization, and post-sales support, leveraging data-driven insights, analytics, and automation to create seamless and engaging customer experiences throughout the customer lifecycle.
  • Lead the implementation of CRM platforms, tools, and analytics solutions to capture, manage, and leverage customer data effectively, gaining insights into customer behavior, preferences, and trends that inform decision-making and drive business growth.
  • Collaborate closely with sales, marketing, and customer service teams to align CRM efforts with business goals, revenue targets, and customer experience objectives, fostering a customer-centric culture and mindset that drives sustainable business growth and competitive differentiation.
  • Review CRM performance metrics, KPIs, and ROI, providing regular reporting and insights to stakeholders and senior leadership to track progress, identify areas for improvement, and optimize CRM strategies and initiatives for maximum impact and value.
  • Provide direction for comprehensive process assessments, automation feasibility studies, and ROI analyses to identify, prioritize, and ensure implementation of RPA opportunities across business functions and processes, maximizing efficiency gains, cost savings, and operational benefits.
  • Oversee the design, development, and deployment of RPA solutions, leveraging automation tools, machine learning algorithms, and AI technologies to automate repetitive tasks, streamline workflows, and improve operational efficiency.
  • Direct implementation of governance frameworks, standards, and controls for RPA processes, ensuring compliance with regulatory requirements, data security, and auditability, while mitigating risks and ensuring reliability and scalability of RPA implementations.
  • Ensure monitoring of RPA performance metrics, KPIs, and operational dashboards to track automation effectiveness, identify areas for optimization, and drive continuous improvement and innovation in RPA processes, optimizing automation workflows, and enhancing business outcomes.
  • Build and lead a high-performing team of digital solutions professionals, providing mentorship, coaching, and professional development opportunities.
  • Foster a culture of collaboration, accountability, and continuous learning to attract, retain, and motivate top talent.

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