Platforms Lead

About the Role

We are seeking an experienced Platforms Lead to join our Digital Trust and Credentials team within the Digital Platform Services division. This team is focused on delivering, supporting, and continuously improving Digital Trust & Credentials platforms across various government program areas.

Key Responsibilities

• Coordinate and lead the work involved in onboarding new relying parties into the Platforms, whether internal development teams or application vendors.
• Participate in designing and optimizing operational processes that help the onboarding of new applications to DTC platforms and promote improvements to their support.
• Ensure effective and efficient availability, deployment of the Platforms, escalate to the Agile Delivery Manager, as required.
• Develop, maintain and communicate technical and non-technical /functional documentation and release plans and notes for the Platforms, including but not limited to: User Interface design, Operational Process, and Support Models.
• Help and assist external privacy and security analysts when developing Privacy Impact Assessments -PIAs and/or Threat Risk assessment -TRAs.
• Review and clarify business /functional requirements to ensure accuracy.
• Provide in-depth business knowledge of how the platform(s) currently function.
• Ask questions and challenge assumptions.
• Champion the use of Agile methods for product delivery: actively participating in daily stand-ups, working in sprints, managing features and product backlogs and using tools such as Jira.

Your Key Responsibilities Will Also Include:

• Ensure necessary updates to backlog items are reflective of and based on the release contents, if required.
• Lead the acceptance testing and product release cycle, by ensuring the new functionalities for all DTC platforms are working properly.
• Develop efficient client communication and feedback channels as this position deals regularly with clients, vendors, and consultants.
• Act as key point of contact for relying parties and meet with them to determine their digital trust and credential needs, their priorities and goals.
• Participate in Show & Tells as part of working in the open to inform on progress and elicit insights from colleagues and business partners.
• Participate in user research to gain insights and develop a comprehensive understanding of users' needs.
• Provide input to the service designers when planning for usability testing, if appropriate.
• Look for opportunities and identify enhancements to our Platforms that will increase clients' satisfaction.
• Work closely with the technical lead, and support specialist, and product Manager, and other internal partners and various stakeholders to ensure DTC moves forward with roadmap items.
• Prepare for and facilitate working groups/meetings.

About You

You are passionate about people's experiences and want to make people's lives better. You're curious, and your humbleness helps you learn and grow. You love to collaborate across roles and organizations, and you can create a path forward from uncertainty. You are comfortable inspiring others with your communication skills whether they be senior leaders or technical teams.

You share our values of Respect, Integrity, Diversity, Accountability & The Public Good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity, and culture.

As the Platform Lead, you must have a bachelor's degree with six (6) years of related experience, or an equivalent combination of training and experience. The ideal candidate will possess:

• Leadership: Experience with working with and mentoring a multidisciplinary team to achieve common goals.
• Decision Making: Exercise good judgement and strong initiative.
• Self-directed: Ability to work in a self-directed culture and navigate ambiguity.
• Customer Service: Take the time to understand the needs of our clients to provide friendly, efficient, personalized, empathetic customer service. Enjoys building solid, positive relationships built on proven caring and trust.
• Problem-Solving Skills: Demonstrated excellence in troubleshooting and problem-solving. Superior skills in root-cause analysis to diagnose and assign resolution of problems faced by clients.
• Product Management: Remove complexity from products and services. Make it easy for people to do the things they need to do Demonstrate experience in documenting user stories and issues, creating, maintaining, and prioritizing product backlogs.
• Business Analysis: Experience producing process maps, business requirements and options analysis and other relevant and related materials. Experience working with both business and technical audiences and various level of executive and management level staff.

Do You Also Bring to the Table?

• Design Thinking: Experience in design thinking/human-centered design.
• Organizational Skills: Ability to prioritize and manage high-level tasks under tight deadlines, exhibiting sound judgment under pressure.
• Communication Skills: Exceptional verbal, written, and interpersonal communication skills, with a knack for conveying information effectively to clients, peers, and leadership.
• Adaptability: Flexibility to quickly adapt to new technologies. A curious mindset that enjoys learning.

Assets

The following skills and experience are considered assets:

• Possession role-related credentials.
• Experience in developing and launching new products using the principles of user research, usability design, analytics, accessibility and agile development.
• Understanding Digital Credentials.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

An equivalent combination of related training and experience may be accepted in place of education requirement. Applicants relying on equivalencies must demonstrate such equivalencies in their resume and cover letter.

Please note that occasional after-hours work may be required for this position

We recognize that everyone brings different skills and experiences to the table. If you do not 'check all the boxes,' we encourage you to apply anyway and tell us why you are the right fit for the job.

We value diversity of thought and believe that the best teams are those that bring together people with a range of experiences and perspectives.

Benefits & Perks

At the CSDS with the Government of Nova Scotia, we are committed to providing a fulfilling work environment with numerous benefits and opportunities:

• Work-Life Balance: Maintain a healthy work-life balance with a 35-hour work week.
• Secure Your Future: Take advantage of our defined benefits pension plan for a stable retirement.
• Generous Time Off: Enjoy vacation, all national/civic holidays.
• Flexible Work Arrangements: Accommodate your needs with various options for flexibility, such as hybrid schedules.
• Employee and Family Support: Access our Employee and Family Assistance Programs for resources and guidance.
• Support in Times of Need: Access to our EAP.
• Cross-Sector Collaboration: Experience the power of collaboration as you engage with various government departments. Unlock a world of knowledge, expertise, and connections, contributing to the betterment of our province.
• Growth & Development: Open doors to professional growth within the department and beyond. Explore diverse career paths in specialized areas such as digital service design, cybersecurity, enterprise risk, digital platform services, and mission IT.
• Lifelong Learning: Continuously expand your knowledge and skills through training and development programs.
• Professional Advancement: Immerse yourself in the government landscape and discover endless opportunities for learning, advancement, and making a meaningful impact.

Join the Department of Cyber Security & Digital Solutions and experience the benefits of a fulfilling career, supported by comprehensive perks, career development opportunities, and a diverse range of paths to explore within our department and across the government.

Pay Grade: PR 17

Salary Range: $3,107.16 - $3,649.33 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates.

Please note that candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer.

We thank all applicants for the interest, however, only those selected for an interview will be contacted.

All questions and concerns may be directed to Competitions@novascotia.ca.

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