Senior Representative, Credit and Customer Engagement Specialist

2 days ago


Montreal, Quebec, Canada Fairstone Bank Full time
About the Role

We are seeking a highly motivated and customer-focused Senior Representative to join our Credit and Customer Engagement team at Fairstone Bank. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and making credit decisions.

Key Responsibilities
  • Provide prompt, courteous, and efficient service to customers via phone, email, and chat
  • Respond to customer inquiries and resolve simple to moderately complex issues
  • Review and evaluate credit applications within our custom lending criteria
  • Explain financing terms and respond to general dealer inquiries
  • Anticipate customer needs and promote various products through cross-selling/value-add opportunities
Requirements
  • Customer service excellence with a passion for service and ownership of each customer contact
  • Experience in customer service, sales, or call center environment
  • Excellent written and oral communication skills in English and French
  • Ability to multi-task and learn quickly in a fast-paced environment
  • Works best in a team environment
About Fairstone Bank

Fairstone Bank is a leading financial institution committed to providing exceptional customer service and innovative financial solutions. We are proud to be recognized as one of Montreal's Top Employers 2024 by Canada's Top 100 Employers.

We offer a comprehensive benefits package, competitive salary, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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