Customer Service Representative

1 week ago

Edmonton, Alberta, Canada Waste Connections of Canada Inc. Full time

As a Customer Service Representative at Waste Connections of Canada, you will be the voice of our company, upholding our key operating value of customer service. You will serve as the front-line contact for customers, residents, and prospective clients, fielding all calls and emails to resolve problems and questions concerning service, billing, or new service.

In this role, you will work closely with other teams like Sales, Accounting, and Operations to determine service requirements, resolve problems or complaints, and seek cost-effective, safe, and environmentally sound solutions to service issues.

You will be responsible for closing new customer sales, resolving customer issues, handling service changes, maintaining a strong customer relationship, and providing ongoing services to current customers.

We are a busy but fun place to work, with a high volume of calls and emails consistently. You will need to have speedy data entry, excellent call quality, and proficient Microsoft Office skills to handle these with ease.

Qualifications:

  • High school diploma or equivalent
  • 2-3 years of Customer Service experience in a high call volume atmosphere
  • Proficiency in Microsoft Office, Email, and data-entry/typing
  • Excellent verbal communications skills
  • Multitask and prioritize workload on a daily basis

What's In It for You?

You will be joining a company with great operating values and colleagues who embrace a "work hard, play harder" culture. We offer competitive compensation and benefits, retirement packages, and a variety of rewards, bonuses, and incentives.

Come and become part of a team that leads by example, through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.

Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer.

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