ARC Service Specialist

4 weeks ago


Chilliwack, Canada 5H0 Hub International Limited Full time

Job Summary

We are seeking a highly skilled ARC Service Specialist to join our team at 5H0 Hub International Limited. As an ARC Service Specialist, you will be responsible for providing exceptional customer service, resolving service tickets, and reconciling payments to carriers, brokers, and clients.

Key Responsibilities

  • Answer incoming calls from customers requesting assistance
  • Respond and resolve service tickets in a timely and efficient manner
  • Reconcile and disburse payments to carriers, brokers, and clients
  • Apply debit to credits and bill transactions
  • Manage activities to identify validity, complexity, and clarity
  • Determine assistance needed and follow the path to resolution
  • Communicate with customers, carriers, finance companies, and accounting teams
  • Follow up to ensure end-result is obtained
  • Work with accounting units to ensure requests are completed
  • Monitor Salesforce tasks daily and respond to emails that created these tasks
  • Assure that fields are completed correctly and timely in the Salesforce ARC ticketing system
  • Attend team meetings and develop training materials

Requirements

  • 2-5 years of relevant experience in insurance accounting or customer service
  • Excellent verbal and written communication skills
  • Strong customer service skills and ability to work with people
  • Strong critical thinking and problem-solving skills
  • Good eye for detail and ability to work independently
  • Applied Epic experience a plus

Additional Information

Position is remote, and must have an efficient and quiet workspace in your home. Must live within driving distance of a Hub office.



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