Arc Service Specialist

7 months ago


Chilliwack, Canada HUB International Full time

About The ARC

The Accounting Resource Center (ARC) is the Accounting Help Desk for the HFC. The ARC’s customers include the regional servicing teams, regional leaders, and the regional finance teams. Although we are part of Accounting, the ARC team does not perform any accounting functions.

About You

Do you love to help, train, and support your teammates?

Are you the go-to in the office for the "How do I?" questions? And do you always have the answers?

Are you good at problem solving and enjoy researching issues to find the answer?

**About the Position**:
This role is not about doing "accounting", it is about helping, teaching, and supporting our clients, as well as providing a clear escalation path where needed. Customers open a case with the ARC when they need assistance. To resolve the issue, the path the ARC takes is much like a “sandwich”.

The top - what is the issue needing resolution?

The middle - What is the cause?

The bottom - Identify a solution to resolve the problem

**Role Description & Responsibilities**:
Answer incoming calls from our customers requesting assistance

Respond and resolve service tickets

Reconcile and disburse payments to Carriers, Brokers and Clients

Bill transactions

Manage $Activities to identify validity, complexity and clarity both incoming and outgoing

Determine assistance needed and follow the path to resolution

Communicate with customers, carriers, finance companies, and accounting teams

Follow up to make sure end-result is obtained

Work with the Accounting units to ensure that requests are completed

Assure that fields are completed correctly and timely in the Salesforce ARC ticketing system

Attend team meetings

Develop training materials and/or deliver training for the accounting teams

Communicate with ARC Leaders keeping us informed about any obstacles that may cause delay or timeliness of delivering service within our SLAs.

Duties as otherwise assigned

Essential Traits and Experience

Insurance accounting - Agency Bill Carrier Payables and/or Cash Application OR,

Commercial Lines Account Manager with heavy agency billing experience OR

Insurance Accounting for a Carrier or Wholesale Broker directly related to working with agency bill payments and credits with retail agents

Excellent verbal and written communication skills

Strong customer service skills and enjoy working with people

Understand that teaching someone how to find the answers is more important than just providing the answer

Strong critical thinking and problem-solving skills

Good eye for detail.

Be able to work independently and provide results.

Work well with a remote team

Enjoy and have a talent for leadership

Applied Epic experience a plus

**Other**:
Position is remote

Must have an efficient and quiet workspace in your home

Must live within driving distance of a Hub office

Department Accounting & Finance

**Required Experience**: 2-5 years of relevant experience

**Required Travel**: No Travel Required

**Required Education**: High school or equivalent

EEOAA Policy

E-Verify Program


  • Arc Service Specialist

    7 months ago


    Chilliwack, Canada HUB International Full time

    About The ARC The Accounting Resource Center (ARC) is the Accounting Help Desk for the HFC. The ARC’s customers include the regional servicing teams, regional leaders, and the regional finance teams. Although we are part of Accounting, the ARC team does not perform any Accounting functions. About You Do you love to help, train, and support your...

  • Arc Service Specialist

    4 months ago


    Chilliwack, Canada HUB International Full time

    **About The ARC** The Accounting Resource Center (ARC) is the Accounting Help Desk for the HFC. The ARC’s customers include the regional servicing teams, regional leaders, and the regional finance teams. Although we are part of Accounting, the ARC team does not perform any accounting functions. **About You** - Do you love to help, train, and support your...

  • Arc Service Analyst

    3 days ago


    Chilliwack, Canada HUB International Full time

    Join a Winning Team at HUB International Becoming a part of HUB means that you thrive in an innovative and fast paced team environment supported by over 12,000 professionals in 450 offices across North America. When you join the team at HUB International, you become part of the 5th largest global insurance broker, providing a broad array of property,...

  • Arc Service Analyst

    4 months ago


    Chilliwack, Canada HUB International Full time

    **Hi we’re HUB**. We are proud to be ranked 5th among the world’s largest insurance brokerages, advising businesses and individuals on how to prepare for the unexpected. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the...

  • Arc Service Analyst

    7 months ago


    Chilliwack, Canada HUB International Full time

    Hi we’re HUB. We are proud to be ranked 5th among the world’s largest insurance brokerages, advising businesses and individuals on how to prepare for the unexpected. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best...


  • Chilliwack, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a highly skilled Metals Fabrication Specialist to join our team in Chilliwack, Canada. In this role, you will be responsible for performing welding tasks to fabricate and repair metal structures and components.Job Overview:The successful candidate will have a strong background in welding and fabrication, with the ability to read and interpret...


  • Chilliwack, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000

    Job SummaryWe are seeking a skilled Fabrication and Repair Specialist to join our team in Chilliwack, Canada.This role involves performing welding tasks to fabricate and repair metal structures and components.Key Responsibilities:Read and interpret blueprints and technical drawings to ensure accurate fabrication and repair.Perform welding operations using...

  • Welder Specialist

    1 month ago


    Chilliwack, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a skilled Welder to join our team in Chilliwack, Canada. This role involves performing welding tasks to fabricate and repair metal structures and components.Job Summary:This is a challenging opportunity for a dedicated welder looking to advance their career.Key Responsibilities:Read and interpret blueprints and technical drawings.Perform...

  • Welder Specialist

    3 months ago


    Chilliwack, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a skilled Welder to join our team at beBee Professionals in Chilliwack, Canada. The successful candidate will be responsible for performing welding tasks to fabricate and repair metal structures and components.Key Responsibilities:Read and interpret blueprints and technical drawings to ensure accurate fabrication.Perform welding operations...


  • Chilliwack, Canada Stó:lō Service Agency - Chilliwack BC Full time

    Stó:lō Service Agency (SSA) is seeking a **Technical Support Specialist **to assist in administering and overseeing the overall operations and maintenance of the SSA networks between the main campus, regional offices and the Internet. **Qualifications/Requirements**: - Extensive knowledge and expertise with computers and other office equipment. - Fluent...


  • Chilliwack, Canada Escape Trailer Industries LP Full time

    **Position Title: Customer Service Specialist** **Location: Chilliwack, BC** Escape is hiring! At Escape Trailer Industries we aim to be the number one fiberglass RV company in the world! This is our destination. We will achieve this by supporting employees with competitive wages and health benefits. It also means colleagues supporting and respecting each...


  • Chilliwack, Canada FYidoctors Full time

    **Why You Should Join Us**: We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 15 years from 30 locations to over 350. We could not have gotten to where we are without our...


  • Chilliwack, Canada FYidoctors Full time

    **Why You Should Join Us**: We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 12 years from 30 locations to over 350. We could not have gotten to where we are without our...


  • Chilliwack, Canada BC Public Service Full time

    Posting Title- BIO24 Project Biologist- Position Classification- Biologist R24- Union- GEU- Work Options- On-Site- Location- Chilliwack, BC V4Z 1A7 CA (Primary) - Salary Range- $76,071.18 - $86,658.48 annually- Close Date- 12/1/2024- Job Type- Temporary (Auxiliary)- Temporary End Date- 3/31/2026- Ministry/Organization- BC Public Service ->...


  • Chilliwack, Canada Cobra Rebar Services Ltd Full time

    Job SummaryWe are seeking an experienced Steel Fabrication Specialist to join our team at Cobra Rebar Services Ltd. As a Steel Fabrication Specialist, you will be responsible for erecting and installing scaffolding, falsework, and other working platforms, aligning and welding units in place, and positioning and securing steel bars or metal mesh in concrete...


  • Chilliwack, Canada Sprott Shaw College Full time

    **Are you motivated by using your talents to support others? Come work for one of BC’s top private colleges!** - Established in 1903, Sprott Shaw College is a private post-secondary institution with 16 government-designated campuses across British Columbia. We take great pride in educating and preparing our students for rewarding and relevant careers in...


  • Chilliwack, Canada Westminster Savings Credit Union Full time

    **TEAM LOCAL is hiring** Built on over 75 years as a BC credit union, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is British Columbia’s fourth-largest credit union, with $9 billion in assets and 120,000 members. With 26 branches, Prospera is proud to serve...


  • Chilliwack, Canada Prospera Credit Union Full time

    **TEAM LOCAL is hiring** Built on nearly 80 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $9.3 billion in assets and 120,000 members. With 24...


  • Chilliwack, Canada Fraser Health Authority Full time

    At Fraser Health, we are dedicated to delivering exceptional healthcare services to our communities.About the RoleWe are seeking a highly skilled Critical Care Specialist to join our team in Surgical Services. This is an exciting opportunity for a Registered Nurse with a passion for critical care to work in a dynamic environment and make a meaningful...


  • Chilliwack, Canada Lustre Products Ltd Full time

    **Order Processing/Customer Service Specialist** Lustre Products Ltd. is a local Chilliwack, BC manufacturer and supplier of high-end elevator and escalator parts worldwide. We are currently looking to fill the role of **Order Processing/Customer Service Specialist**. If you have or want to gain experience in a modern, clean manufacturing facility and are...