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Customer Experience Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our award-winning team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Provide timely and effective support to clients via phone, email, and online chat
- Resolve customer issues and concerns in a professional and courteous manner
- Work collaboratively with internal teams to ensure seamless customer experience
- Stay up-to-date with product knowledge and industry trends to provide informed solutions
- Meet or exceed customer satisfaction targets and key performance indicators
- 1+ years of customer service experience
- Excellent communication and problem-solving skills
- French-English bilingualism required
- Ability to work in a fast-paced environment and adapt to changing priorities
- A dynamic and supportive work environment
- Opportunities for growth and professional development
- A competitive salary and benefits package
- A flexible work schedule with remote work options
