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Customer Support Associate

2 months ago

Mississauga, Ontario, Canada Trillium Health Partners Full time

Job Title: Customer Support Associate

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Associate. In this role, you will be responsible for providing exceptional support to our internal customers, responding to their requests and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Receive and process internal customer requests through various channels, including phone, email, and web portal
  • Provide accurate and timely responses to customer inquiries, resolving issues and escalating complex problems as needed
  • Liaise with Corporate Services and Facilities staff to ensure seamless delivery of services
  • Create and update rosters and set ups as required
  • Assign wireless devices to staff and provide front-line service to all customers and staff

Requirements:

  • Grade 12 Education or equivalent
  • Previous related experience in a hospital environment is an asset
  • Effective communication and interpersonal skills to respond to customers
  • Pleasant and courteous telephone manner
  • Ability to manage workload in a fast-paced multi-task environment
  • Demonstrated ability to work independently
  • Strong organizational skills
  • Positive work performance and attendance record
  • Strong communication in English
  • Computer skills are an asset

About Us:

Trillium Health Partners is a leading healthcare provider in Canada, serving the diverse populations of Mississauga, West Toronto, and surrounding communities. Our mission is to provide exceptional patient care and service, and we are committed to excellence in all that we do.