Service Operations Coordinator

4 weeks ago

Calgary, Alberta, Canada Animal Health International Full time

Job Overview

As a Service Operations Coordinator at Animal Health International, you will play a crucial role in ensuring efficient dispatching and management of service requests. This position demands a high degree of professional independence due to the complexities involved in resource allocation and technician assignments.

Key Responsibilities

  • Responds to customer inquiries and service requests promptly.
  • Schedules and assigns service tasks based on client needs and internal directives.
  • Optimizes resource utilization for all scheduled services.
  • Tracks and oversees service orders assigned to technicians.
  • Manages the complete lifecycle of service orders, including creation, modification, completion, and invoicing.
  • Conducts monthly reconciliations of various CRM reports.
  • Collaborates closely with Procurement Specialists for effective resource and project planning.
  • Exhibits a strong commitment to the values and professionalism of Animal Health International through appropriate conduct.
  • Undertakes additional duties as required in the service coordination role.

Qualifications

  • High school diploma or equivalent experience.
  • Prior experience in customer service is essential, with strong verbal and organizational skills.
  • Demonstrates exceptional organizational abilities, sound judgment, and attention to detail.
  • Capable of interacting with individuals in a sensitive and professional manner.
  • 1-3 years of experience in a dispatching role.
  • Experience in project or resource coordination is beneficial.
  • Bookkeeping or accounting experience is preferred.
  • Proficient in Microsoft Office Suite 365.
  • Strong written and verbal communication skills in English.
  • Familiarity with SAP systems is advantageous.
  • Knowledge of the animal health industry is a plus.

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