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Service Operations Coordinator

3 months ago

Calgary, Alberta, Canada Animal Health International Full time

Job Overview

As a Service Operations Coordinator at Animal Health International, you will play a crucial role in ensuring the efficient dispatching and management of service requests. This position demands a high degree of professional independence due to the complexities involved in allocating service technicians to various client needs.

Key Responsibilities

  • Responds to inquiries and calls from clients with professionalism.
  • Schedules and assigns service requests originating from customers or internal personnel.
  • Optimizes resource allocation for all planned service engagements.
  • Tracks service orders assigned to technicians to ensure timely completion.
  • Oversees the entire service order process, including creation, modification, completion, and invoicing.
  • Compiles and reconciles various CRM reports on a monthly basis.
  • Collaborates closely with Procurement Specialists on resource and project planning.
  • Exemplifies commitment to company values and professionalism in all interactions.
  • Performs additional duties as required in the service coordination role.

Qualifications

  • High school diploma or equivalent experience.
  • Prior experience in customer service is essential, with strong verbal and organizational skills.
  • Demonstrates exceptional organizational abilities and multi-tasking skills, along with sound judgment and decision-making capabilities.
  • Exhibits sensitivity, tact, and professionalism in all communications.
  • 1-3 years of experience in a dispatching role.
  • Experience in project or resource coordination is preferred.
  • Bookkeeping or accounting experience is advantageous.
  • Proficient in Microsoft Office Suite 365.
  • Strong written and verbal communication skills in English.
  • Familiarity with SAP software is a plus.
  • Knowledge of the animal health industry is beneficial.