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Service Operations Coordinator

3 months ago

Calgary, Alberta, Canada Animal Health International Full time

Job Overview

As a Service Operations Coordinator at Animal Health International, you will play a crucial role in ensuring the efficient dispatching and management of service requests. This position demands a high degree of professional independence, particularly in resource allocation and scheduling of service technicians to meet client needs.

Key Responsibilities

  • Responds to customer inquiries and service requests with professionalism.
  • Coordinates and schedules service tasks as directed by clients or internal personnel.
  • Optimizes resource management for all planned service engagements.
  • Oversees service orders assigned to technicians to ensure timely completion.
  • Manages the entire service order lifecycle, including creation, modification, completion, and invoicing.
  • Prepares and reconciles various CRM reports on a monthly basis.
  • Collaborates closely with procurement specialists for effective resource and project planning.
  • Upholds the values and professionalism of Animal Health International through appropriate conduct.
  • Undertakes additional responsibilities as required in the service coordination role.

Qualifications

  • High school diploma or equivalent experience.
  • Proven experience in customer service, with strong verbal and organizational skills.
  • Exceptional organizational and multitasking abilities, with a keen attention to detail.
  • Ability to interact with individuals in a sensitive and professional manner.
  • 1-3 years of experience in dispatching services.
  • Background in project or resource coordination is advantageous.
  • Familiarity with bookkeeping or accounting practices is preferred.
  • Proficiency in Microsoft Office Suite 365 is essential.
  • Strong written and verbal communication skills in English.
  • Knowledge of SAP systems is beneficial.
  • Understanding of the animal health industry is a plus.