User Experience Partner

2 days ago

Montreal, Quebec, Canada Allied Properties REIT Full time
Job Title: User Experience Partner

At Allied Properties REIT, we are seeking a highly skilled User Experience Partner to join our team in Montreal. As a key member of our team, you will play a crucial role in cultivating an engaging user experience for our tenants.

Key Responsibilities:
  • Assist in the management of all users, dealing with day-to-day questions and concerns, including billing issues, accounts receivable (AR), accounts payable (AP), vendor purchase orders (PO), lease administration, user requests, service amenities and telecommunications, among others.
  • Maintain, track and report on service contracts and fee schedules.
  • Manage parking processes including parking agreements, maintain tracker, ensuring compliance and resolving issues.
  • Provide accurate and timely AR and AP reporting.
  • Assist with the development of asset plans.
  • Assist with the coordination of Allied's ESG initiatives
  • Assist with the day-to-day management of properties and coordination of vendor work.
  • Liaise with Technical Services team members to ensure user concerns are addressed in a timely manner and service levels are maintained.
  • Collaborate on user appreciation ideas and events, waste reduction initiatives and tenant survey requirements.
  • Provide excellent customer service to all users, vendors and colleagues.
  • Build strong relationships with users through regular interactions and Allied's User Engagement Program.
  • Ensure timely completion of all property related information requests and filing.
  • Assist during emergencies and keep emergency plans up to date.
  • Assist Property teams with user focused communications, projects and programs.
  • Embody and support Allied's safety and security program.
  • Other duties as assigned.
Requirements:
  • At least 2 years' customer service, hospitality or administrative experience.
  • Previous Yardi experience an asset.
  • Exceptional customer service skills.
  • Strong verbal and written communication and people skills, including a proven ability to build relationships.
  • Strong computer skills with excellent knowledge of MS Excel and MS Word.
  • Strong organization and multi-tasking skills.
  • Ability to work under pressure in a fast-paced environment.
  • Team player attitude.

At Allied Properties REIT, we are committed to providing a diverse and inclusive work environment. We encourage qualified individuals to apply, regardless of their sex, ethnicity, origin, sexual orientation, abilities and socio-economic background. If you require accommodations during the recruitment and selection process, please let us know. We will work with you to provide a harmonious recruitment experience.

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