User Experience Partner
2 months ago
About Allied
Allied Properties REIT is a leading owner, manager, and developer of distinctive urban workspaces in Canadian cities. Our activities involve providing knowledge-based organizations with unique urban environments that foster creativity and connectivity.
We are also a great place to work. Allied has been recognized as one of Canada's Best Employers in 2023 by Kincentric, a global certification that distinguishes organizations with strong employee engagement, organizational agility, engaging leadership, and talent concentration.
Allied is committed to hiring the most qualified candidates while seeking diversity and equity within our organization. The unique skills and experiences that each individual brings to our company improve us. Therefore, we encourage qualified individuals to apply, regardless of their sex, ethnicity, origin, sexual orientation, abilities, and socio-economic background.
Job Summary
We are seeking a User Experience Partner to join our team in Montreal. As a User Experience Partner, you will assist in cultivating an engaging user experience for our tenants. This will enable Allied to bring to life our mission to provide knowledge-based organizations with urban environments that foster creativity and connectivity.
Key Responsibilities
- Assist in the management of all users, dealing with day-to-day questions and concerns, including billing issues, accounts receivable (AR), accounts payable (AP), vendor purchase orders (PO), lease administration, user requests, service amenities, and telecommunications, among others.
- Maintain, track, and report on service contracts and fee schedules.
- Manage parking processes, including parking agreements, maintain tracker, ensuring compliance, and resolving issues.
- Provide accurate and timely AR and AP reporting.
- Assist with the development of asset plans.
- Assist with the coordination of Allied's ESG initiatives.
- Assist with the day-to-day management of properties and coordination of vendor work.
- Liaise with Technical Services team members to ensure user concerns are addressed in a timely manner and service levels are maintained.
- Collaborate on user appreciation ideas and events, waste reduction initiatives, and tenant survey requirements.
- Provide excellent customer service to all users, vendors, and colleagues.
- Build strong relationships with users through regular interactions and Allied's User Engagement Program.
- Ensure timely completion of all property-related information requests and filing.
- Assist during emergencies and keep emergency plans up to date.
- Assist Property teams with user-focused communications, projects, and programs.
- Embody and support Allied's safety and security program.
- Other duties as assigned.
Requirements
- At least 2 years' customer service, hospitality, or administrative experience.
- Previous Yardi experience an asset.
- Exceptional customer service skills.
- Strong verbal and written communication and people skills, including a proven ability to build relationships.
- Strong computer skills with excellent knowledge of MS Excel and MS Word.
- Strong organization and multi-tasking skills.
- Ability to work under pressure in a fast-paced environment.
- Team player attitude.
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