Territory Manager

2 days ago

Markham, Ontario, Canada Fire Safety and Protection Full time

Job Summary:

The Territory Manager will be responsible for overseeing the Markham branch and leading a team of professionals in delivering high-quality fire and life safety solutions to our clients. This role requires a strong blend of leadership, technical expertise, and business acumen to drive growth and ensure operational excellence.

Key Responsibilities:

  • Customer Service:
    • Act as the primary point of contact for key clients, addressing their inquiries, concerns, and feedback in a timely and professional manner.
    • Proactively identify opportunities to enhance customer satisfaction and loyalty through value-added services and solutions.
  • Leadership and Team Management:
    • Lead, mentor, and motivate a team of technicians, project managers, and administrative staff.
    • Foster a culture of collaboration, accountability, and continuous improvement.
    • Conduct regular performance evaluations and provide coaching and development opportunities.
  • Business Development:
    • Develop and execute strategic plans to drive business growth within the assigned territory.
    • Identify and pursue new business opportunities through networking, prospecting, and relationship building.
    • Build and maintain strong relationships with existing clients to enhance customer satisfaction and loyalty.
  • Project Management:
    • Oversee the execution of projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards.
    • Coordinate with internal teams and external stakeholders to resolve project-related issues and challenges.
    • Monitor project profitability and take proactive measures to optimize financial performance.
  • Technical Expertise:
    • Maintain a deep understanding of fire alarm, sprinkler, security, and access control systems and technologies.
    • Provide technical support and guidance to team members and clients as needed.
    • Stay updated on industry trends, regulations, and best practices to ensure compliance and innovation.

Requirements:

  • Successful candidates for this position typically have post-secondary education in a related field.
  • Proven experience in a leadership role within the fire and life safety industry, with a focus on sales, operations, or project management.
  • Strong technical knowledge of fire alarm, sprinkler, security and access control systems.
  • Excellent communication, negotiation and interpersonal skills.
  • Demonstrated ability to develop and execute strategic plans to achieve business objectives.
  • Valid driver's license and willingness to travel within the assigned territory as needed.

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