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Operations Manager
2 months ago
Rentokil Initial is a leading provider of pest control services to the property management sector. With a strong presence in Canada, we have been an industry leader in pest control since our founding. Our certified specialists utilize innovative technologies to protect millions of homes and businesses throughout the country.
We are currently seeking an experienced Service Delivery Manager in Halifax, Nova Scotia. The successful candidate will be responsible for training, leading, and developing a team of service technicians. Key objectives include achieving sales and revenue goals, client loyalty and retention, and ensuring exceptional service delivery to our clients. Additional management duties include:
Key Responsibilities:
- Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients.
- Offer direction to staff in all aspects of operations, service, and client care.
- Responsible for managing basic financial performance of the operations, including revenue growth and expense control.
- Daily travel throughout the territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development.
- Able to work a flexible schedule, including early mornings and weekend work when needed.
- Submit weekly, monthly, and yearly reports, as required.
- Monitoring and adjusting scheduled appointments for efficiencies, field routing, client Quality Control audits, and account management.
Requirements:
- Bachelor's degree (preferred but not required).
- 3-5 years in a management role with emphasis in customer service.
- Pest control management experience required.
- Success in training, mentoring, and coaching service professionals.
- Must have excellent verbal and written communication skills.
- Previous experience in a route-oriented, service environment a plus.
- Ability to obtain and maintain licenses/certificates as required by federal, provincial, and local regulations.
- Must pass pre-employment background screen.
- Must possess a valid driver's license and pass motor vehicle record search.
Benefits:
- Company car.
- Company events.
- Dental care.
- Employee assistance program.
- Extended health care.
- Life insurance.
- Paid time off.
- RRSP match up to 3.5%.
- Vision care.
Rentokil Initial is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.
Rentokil Initial is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities, and members of visible minorities to apply for positions. Rentokil Initial is committed to providing accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.
